Title: Director of Employee Experience
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Position Purpose:
As a critical member of the Human Resources leadership team, the Director of Employee Experience plays a key role in enhancing the culture and climate of the college. With support from various campus partners, the director is responsible for the development and implementation of strategies that elevate the overall employee experience- working to build trust, improve communication, strengthen relationships and promote an environment of equity and inclusion across our community. Reporting to the Assistant Vice President (AVP) of Human Resources, this position directs and supports both the talent acquisition and employee relations functions across the institution, including recruitment, onboarding, engagement, training, performance management and HR policy development and compliance.
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Job Duties:
- Partners with leaders and colleagues across the college to foster a culture of equity and inclusion and promote inclusive policies and practices throughout the institution
- Oversees the daily workflow of the department, providing guidance and support to the Employee Relations Specialist, Talent Acquisition Specialist, and HR Assistant
- Works closely with other HR department directors to deliver the highest level of service to the Bates community, resolving problems quickly and effectively and providing timely, accurate and thorough responses to all employee and external customer inquiries
- Reviews and approves compensation analyses and final salary offers in accordance with budgetary guidelines
- Collaborates with the AVP of HR, the Employee Relations Specialist and other campus partners to develop and implement employee engagement programs and initiatives, including community events, climate surveys, focus groups and employee feedback sessions
- Provides guidance and support to leaders in the creation, execution and evaluation of department action plans
- Supports AVP of HR with faculty related employee relations cases
- Assists the Employee Relations Specialist and advises department leaders on ADA accommodations, complex employee leaves, performance issues, behavioral concerns and disciplinary actions
- Collaborates with the AVP of Civil Rights Compliance/Title IX Coordinator on issues regarding harassment or discrimination
- Monitors and ensures compliance with federal, state, and local employment laws and regulations.
- Works with the Talent Acquisition Specialist and department leaders to assess staffing needs and develop recruiting strategies to ensure a robust and diverse candidate pool
- Engages with external agencies to improve talent pipelines, refine best practices and expand our recruiting network
- Works with both the Employee Relations and Talent Acquisition Specialists to develop and deliver effective HR-related training to staff and faculty
- Provides guidance, support and resources to managers regarding performance management, including skills enhancement tools and professional development opportunities
- Collaborates with leaders on organizational structure changes and workforce development strategies
- Creates, reviews and modifies policies and practices to maintain compliance and address an ever-evolving work environment, including overseeing all Employee Handbook updates.
- Facilitates professional development and training activities for HR staff.
- Identifies priorities for the team, providing clarity, communicating expectations and evaluating results
- Participates in HR-related committees or working groups across campus
- Reviews data from staff stay and exit interviews, sharing appropriate feedback with management, and working with the Talent Acquisition Specialist to develop effective retention strategies.
- Performs other duties as required.
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Minimum Qualifications:
Education
Candidates must possess a bachelor’s degree in Human Resources, Organizational Leadership or related field
Experience
Seven to ten years of progressive experience in human resources including three to five years directly supervising HR staff.
Skills and Knowledge
- Passion for supporting others at all levels, at times acting as a generalist while also having the ability to provide 1:1 high-level coaching
- Demonstrated commitment to practices in equity, inclusion, access and anti-racism and to serving the needs of a culturally and educationally diverse and inclusive community
- The ability to influence, lead change, and role model positive behaviors that drive performance
- Must be flexible, willing to take initiative, and highly collaborative
- Strong knowledge base of employment law, Title IX and Title VII
- Focused attention to detail, execution of tasks, and accountability
- Demonstrated ability to maintain multiple projects and seek assistance when priorities compete
- Exceptional written, verbal, and empathetic communication skills with the ability to compose a variety of messages and reports
- A strong commitment to bringing different perspectives to our work
- Demonstrated technical competency including proficient use of Microsoft Word, Excel and PowerPoint, Google documents, and other comparable software programs
- Preferred:
- The ability to inspire and unite teams
- A desire to innovate and a willingness to try new and different approaches
- A deep appreciation for humor, kindness, and compassion
- SHRM or HRCI certification
- Experience and knowledge of Banner or comparable human resources information systems/ software
- Experience with process improvement and change management methodologies
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Benefits: Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.
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Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.
About Bates:
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.