About the role

The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in Allied Health and Health and Wellness Clinic. This is a permanent, part time role (16 hours per week - Thursday and Friday).

Salary range: $38.81 - $43.17 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!

What you’ll be doing

This position is a front of house Senior Administration Officer within a mixed Private and Public Allied Health Clinic.  Your role will involve but not limited to:

• Providing Exceptional Customer Service to patients and clients
• Booking and managing outpatient appointments in TAHDIS (Team Allied Health Data Information System)
• Register and update patient details in iPM
• Invoice/receipt patients in Totalcare and using HICAPS. (Including workcover, NDIS and DVA patients)
• Following up outstanding patient accounts
• Manage phone calls from patients and clinical staff taking a variety of enquiries
• Stock ordering in Navision and WINC
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures.  Maintaining accurate, current and accessible files
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of management.
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you

To be successful in this role, you will demonstrate:

• Previous Totalcare/billing experience (highly desirable)
• Previous experience in using HICAPS (desirable)
• Must be able to work autonomously as well a team
• High level of customer service, verbal and written communication skills
• Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Highly developed time management and organisational skills
• Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems)
• Ability to use programs such as Outlook, Word and Excel

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Wednesday 11th June 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.