Address:  801 E. Jefferson Street, Phoenix, AZ 85034

Must reside in the state of Arizona.

Salary: $95,000 - $102,000

Grade: 31

Closing Date: Open Until Filled

This position is eligible for full-time remote work (including virtual office arrangement in Arizona).

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

Are you passionate about turning data into actionable insights?  We are looking for a Business Intelligence Manager to join our mission-driven team! In this role, you'll lead a dedicated team of analysts, design BI solutions, and play a key role in shaping our data-driven strategies. Strong technical skills are a must, as you'll be working with advanced analytics tools, databases, and BI platforms to extract, analyze, and visualize data. If you love solving complex problems, enjoy collaborating with diverse teams, and have a knack for making data tell a story, this is the perfect opportunity for you. 

What You'll Do:

This position manages our enterprise reporting and analytics unit. This role uses data to produce reports, extract files, create and manage dashboards, and perform impact analyses that inform the agency’s decision-making and policy development. The manager will oversee dashboard and reporting development and maintenance, Federal and State reporting, including grants, proactively engages with leadership, and participates in data stewardship, data governance activities.

Major duties and responsibilities include but are not limited to:
• Oversee the development, maintenance, and enhancement of reporting and dashboards. Manage Federal and State reporting requirements, including grants. Conduct impact analyses for data, reports, and dashboards to support decision-making, policy development, and potential consequences of a change to a project, system, or process. Implement AI solutions, LLM (Large Language Models), and predictive models to forecast future events.
• Manage project timelines and communication with staff, stakeholders, and leadership for reporting and dashboard due dates. Proactively engage with organizational leadership to allocate staff and resources effectively. Lead projects, product upgrades, and implementations while ensuring on-time and on-budget delivery.
• Facilitate and participate in meetings with internal and external organizations. Collaborate with Executive leadership from AHCCCS, other State agencies, and business partners to review reports and dashboards. Manage the collection and dissemination of business requirement planning, analysis, logical and physical design, implementation and maintenance of reporting, analytical tools, and dashboards.
• Create and manage reporting workflows in alignment with the Software Development Life Cycle (SDLC), ITIL, COBIT, State and Federal, and AHCCCS policies and procedures.
• Manage relationships with contracted organizations, such as vendors and business partners, to facilitate reporting and dashboard development and software and application development tools.
• Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations).
• Manage training for reporting tools such as Power BI and Cognos. Participate in data stewardship and data governance activities to ensure data integrity and compliance.

Knowledge:
• Broad & generally deep understanding of all facets of management & leadership, as well as a vision for the specific business program/function being managed

Thorough working knowledge of:
• Business Intelligence, Data Analytics, and Enterprise Reporting
• Structure Query Language (SQL) and data management techniques
• Project Management Methodologies
• AI, LLM, and predictive modeling techniques
• The Software Development Life Cycle (SDLC), ITIL, COBIT, and its relationship to reporting, data visualization, analytical tools, and dashboard development
• AHCCCS claims & encounter data including data definitions & processing schedules
• AHCCCS methodologies and tools including but not limited to Cognos and Power BI
• AHCCCS delivery system including Managed care & Fee-for-Service
• AHCCCS policies and procedures & interrelationships between various internal & external organizational functions

Skills:
• Strong customer service skills
• Excellent interpersonal, written & oral communication skills
• Expert system administration & leadership skills
• Excellent vendor relationship and stakeholder management techniques

Abilities:
• Balance, prioritize & organize multiple tasks
• Effectively manage due dates and communicate to stakeholders
• Work collaboratively in teams & across organizations
• Synthesize feedback & adjust plans accordingly
• Build strong relationships inside & outside the organization
• Work collaboratively in teams & across organizations
• Manage medium to large teams
• Evaluate & test emerging technologies
• Apply creative solutions to business problems to ensure business needs are most effectively met
• Understand & anticipate needs & priorities of both internal & external customers

Minimum:
• Bachelor’s Degree from an accredited college or university in Computer Science, Information Systems, Business Management, Analytics or closely related field and 5 years of experience in a health insurance, Medicaid, or Medicare organization, specifically in developing reports, analytical tools, and dashboards (or equivalent experience).

Preferred:
• Master's degree in a related field and 2+ years of supervisory experience in a business analysis or Information Technology (IT) role, focusing on developing reports, analytical tools, and dashboards, or a related technical role.

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

* If selected for an interview, you will be required to complete a data exercise. 

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.