Job no:533961 Position type:Full-time Location:PHOENIX Division/Equivalent: STATE OF AZ School/Unit: ARIZONA STATE RETIREMENT SYSTEM (ASRS) Department/Office: RT600-RT-MEMBER SERVICES Categories:Administrative Support/Customer Service
For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.
RETIREMENT SPECIALIST ENTRY
Job Location:
Address: 3300 N. Central Avenue, Phoenix, Arizona 85012
Posting Details:
Compensation: $18.2692/hr. + excellent benefits and work/life balance
(No nights, no weekends, paid holidays, and training provided)
Consideration for promotion to Retirement Specialist and opportunities to work from home may occur once the combination of performance metrics and six months in job role are met.
Posting closes on June 15, 2025
Job Summary:
We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone. We love what we do! Does this sound like an opportunity for you? If so, have your next career move be to a job you love, where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance.
The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance, no nights or weekends, and after training telework requests will be considered. Our members rely on you, our Retirement Specialists, to help them navigate through their retirement options and career with an Arizona participating employer.
Job Duties:
Providing World Class Customer Service to callers whether they’re brand new members, in the middle of their career, enjoying their retirement, or not a member at all
Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment
Educating members on the impact of their retirement decisions
Answering and clarifying member account questions/concerns
Assisting members with accessing their online account information
Servicing member accounts
Explaining benefit calculations
Researching member inquiries
Providing member account support to divisions within the ASRS
Knowledge, Skills & Abilities (KSAs):
Candidates with at least 6 months of customer service experience are encouraged to apply
Experience in interacting with the public in a service position, i.e. food service, retail, etc.
Analytical, computer, organizational, and multi-tasking skills
Ability to be trained on:
Complex policies and procedures that will be discussed with members
How to meet objectives and deadlines with accuracy
Effective communication over the phone
Experience working in a team environment and meeting team objectives
Ability to maintain a high level of professionalism and judgment
High School diploma or equivalent required
Selective Preference(s):
Bilingual in English and Spanish
12 months of customer service experience
Pre-Employment Requirements:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
Benefits:
The State of Arizona offers a comprehensive benefits package that includes:
Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
An incentivized commuter club and public transportation subsidy program
Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
The opportunity to participate in deferred compensation, credit union membership, and a wellness program
Rewarding work that benefits the people of Arizona
Public Service Loan Forgiveness eligible employer
Free covered parking
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Advertised: US Mountain Standard Time Application close: US Mountain Standard Time
