Enterprise Resource Planning Division (ERP)

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Ave. Suite 302, Phoenix, AZ 85007

Salary: Up to $79,761 

Grade: 24

Open Until Filled (First Review of Resumes August, 24 2025)

Join the Arizona Department of Administration (ADOA), Enterprise Resource Planning Division as a Business Analyst and play a vital role in optimizing the state's financial and HR operations.

We're seeking a detail-oriented and analytical professional to contribute to the enhancement and support of Arizona's statewide accounting and HR system. In this role, you'll be instrumental in streamlining business processes and translating complex requirements into clear, actionable plans. You'll collaborate with agencies to resolve system issues, ensuring smooth and efficient financial operations across the state. Your responsibilities will include developing comprehensive test plans, creating detailed documentation, and providing functional expertise to developers during system enhancements. You'll also contribute to the design, upgrade, and implementation of system modules, including the development of policies, procedures, and training materials. As a key member of our team, you'll provide development and analysis for AZ360 and other supported systems, working closely with users and team members to define system specifications. You'll assist in maintaining system configurations, providing user support, and delivering training through various mediums, including virtual classrooms and computer-based training. Furthermore, you'll support communication efforts between the Enterprise Resource Planning Division and its customers, contributing to the development and maintenance of online resources and electronic forms. If you have a solid understanding of statewide business processes and a passion for improving financial and HR systems, we encourage you to apply.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Assists with the implementation of approved changes to application software and/or reports to maintain current standards, correct problems, and enhance application functionality
• Participates in the definition of functional and technical requirements for application software and/or reports
• Assists with the development of application procedures and documentation for usage, operation, backup and recovery, problem resolution, shutdown and initialization, and process automation (in cooperation with technical support and operations staff)
• Tests application software and/or reports in cooperation with agencies, ADOA personnel, and end-users to assure accuracy, integrity, interoperability, completeness, and performance; performs other systems-related duties as required
• Assists in streamlining business practices, including oral and written communication and meetings with state agency financial personnel.
  Recommends improved operational procedures to maximize systems efficiency
• Participates in planning, development and implementation of training for the statewide financial and HR system
• Confers with divisional management to ascertain training needs and goals, and develops and modifies new/existing documentation and training curriculum
• Assists with the development of application software and/or report procedures and documentation for usage, recovery, and problem resolution
• Independently conducts virtual training classes on a statewide basis for the statewide financial and HR system
• Performs TRACORP administrative duties, including running course reports, pulling class rosters, adding content, and assigning content

Knowledge of:

• Methods and techniques of development of data processing relating to large financial and HR systems
• Basic PC applications (Microsoft and Google Suite)
• Advanced PC applications including: Articulate Storyline & RISE, Adobe
• Reference materials such as federal regulations, Arizona Revised Statutes, applicable agency manuals including the Department of Administration, Enterprise Resource Planning Division, Statewide Accounting and HR system manuals, policies and procedures 
• Research methodologies, quality assurance and final technical report referencing as well as spreadsheet techniques and statistical sampling
• State functional business processes related to Statewide systems as a user or technical support specialist
• Principles, concepts, practices, methods and techniques of government accounting, audit methodologies, internal control structures, accountability, and fiscal management
• Principles of employee training programs and materials, methods of education especially adult learning training methods, techniques and equipment, methods of training evaluation and measurements, with the emphasis on the virtual environment

Skills in:

• Management of work organization and accomplishment
• Reading and interpreting detailed technical information; information system design, analysis, and testing; analyzing and interpreting system data; formulating solutions to system-related issues; interpersonal relationships
• Spreadsheet development, application, and statistical sampling techniques
• Creating and comprehending technical documentation
• Procedure and policy interpretation for functional design within the AZ360 system
• Planning, organizing, and coordinating presentation of training programs, ability to evaluate and improve training materials and courses
• Presentation, oral, and written communications
• Conducting needs analyses, training requirements and priorities, and developing self-teaching programs
• Interpersonal relationships with internal and external individuals of varying status within state and federal agencies

Ability to:

• Balance, prioritize, and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Effectively translate user requirements into business, functional, and test scenarios for projects of various sizes and complexity
• Develop and write technical documentation and training materials

• Training Processes and curriculum build is a plus
• Prefer a bachelor’s Degree (in Finance/Accounting a plus) and/or 5 years of experience in business analysis (or equivalent experience)
• PMI certification a plus
• Lean or Six-sigma certification a plus

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer