Division of Taxpayer Services

1600 W Monroe St.

Phoenix, AZ 85007

Salary: $49,500 

Grade:19

Closing Date: 5/21/2026

The Tobacco Tax Compliance Specialist 2 performs basic tax research and customer service work for the Tobacco Tax Team by providing educational outreach to applicable taxpayers to ensure compliance with Arizona’s tobacco tax laws, statutes, rules, and regulations. This role is responsible for the review of tobacco tax returns and the processing of refunds and rebates, working with taxpayers to address payment issues, and providing timely
notifications to taxpayers regarding noncompliance, penalties, and license enforcement actions.

This position may be available for remote work within Arizona 

Essential Duties and Responsibilities include but are not limited to:

Electronic Tobacco Tax Reporting Processing:

• Processes tax refunds, rebates and redemptions; and addresses payment issues as assigned
  applying statutory requirements and Department of Revenue policies and standards
  
• Processing tribal rebate cases within 1 day
  
• Processing product refund cases within 1 day

Service Delivery:

• Responds to taxpayer requests for assistance with questions and return preparation
  
• Proactively makes outreach efforts via phone, email, etc. to educate taxpayers on
  tobacco tax law compliance
  
• Contacts taxpayers regarding discrepancies and/or missing documentation

Tax Filing Review, Research & Analysis:

• Reviews tobacco tax returns in a timely manner to ensure accuracy and compliance with Arizona tobacco tax laws, statutes, rules, and regulations
• Researches, analyzes, and applies applicable tax law appropriately to all cases, audits, and tax returns, as assigned

Program Support:

• Prepares reports, correspondence, memoranda, and technical documentation and
  other materials
  
• Provides input to the development and enforcement of tax compliance procedures and policies
  
• Provides input to the production of relevant documents to the Attorney General's Office for use in enforcing Arizona tobacco
  laws and obligations under the Tobacco Master Settlement Agreement

Agency/Department Compliance & Continuous Improvement:

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to
  regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; participation in training and others continuing education opportunities.
  
• Other duties as assigned as related to the position (typically 5% - 10%)
  

Knowledge

• Basic knowledge of Arizona Tobacco tax laws, statutes, rules, regulations, and department policies
  
• Basic knowledge of generally accepted accounting principles (GAAP)
  
• Knowledge of federal regulations, Arizona Revised Statutes, applicable agency manuals, and policies and procedures
  
• Knowledge of computer technology principles, terminology and programming
  
  

Skill

• Strong verbal, written, and listening communication skills
  
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities
  
• Strong interpersonal skills and demeanor
  
• Proficient in researching, analyzing, and interpreting tax law and communicating it in layman's terms
  
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
  
• Proficient in the use of tax reporting systems

Ability

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem
  
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  
  

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but
are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.),
training, coursework, and work experience relevant to the assignment.

Minimum of six (6) months audit-related experience
Associates degree in Accounting or closely related field
Experience with Continuous Improvement, Six Sigma and/or LEAN
Bilingual in English/Spanish

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
• State and Federal Criminal Background Check, including fingerprinting
• Arizona Tax Filing Records Check
• If applicable, ASEDRA Authorized Driver Identification Check

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement 
• Stipend Opportunities 
• Infant at Work Program 
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at ogre,ctr@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.