General Summary

Provide administrative assistance in support of the delivery of special training and/or educational programs, requiring coordination of significant operational activities and high level of discretion/independent judgment in decision making.

Principal Duties and Responsibilities

• Coordinate arrangements for delivery of assigned training and/or educational programs, including scheduling, facilities, and materials arrangements, instructor confirmations, and the like; provide on-site troubleshooting.
• Respond to program inquiries from faculty, staff, and the general public.
• Act as liaison to University offices on operational issues and resolving related problems.
• Supervise program registration process; conduct and/or supervise registrations on-site and over the telephone, as needed.
• Perform necessary bookkeeping for assigned programs.
• Coordinate the receipt and reporting of grades.
• Participate in program marketing activities, including development of new marketing materials, administering a market intelligence system, coordinating mailings, compiling competitive data, and the like; assist in evaluation of marketing strategies.
• Write and edit marketing and program materials.
• Support Director and/or marketing staff during contacts with clients.
• Collect, review, compile, and present program evaluations.
• Assist in the development of proposals and contracts.
• Compile operational data, and prepare reports to management and/or clients.
• Coordinate format, presentation, and production aspects for development of new learning materials.
• Oversee work of support staff.
• Perform related Departmental duties, as required.
  
  

Minimum Qualifications:

Associate's degree in a business-related discipline, or equivalent combination of education and experience, is required.

One year directly-related experience in support of training and/or educational programs, including facilities arrangements.

Knowledge of personal computer basic operating procedures is necessary.

Excellent written and verbal communication skills are necessary.

Preferred Qualifications:

Previous database management experience, plus experience and/or completion of courses in accounting or bookkeeping, is highly desirable.

Special Instructions:

N/A