Reporting to the General Manager, the Hospitality Services Manager is responsible for the leadership, coordination and continual improvement of hospitality and support services across the hospital. This includes food services and environmental services across the two Launceston campuses- Calvary St Luke’s & St Vincent’s.

This is a key leadership role focused on delivering high-quality, patient-centred services that contribute to overall clinical excellence and patient satisfaction.

About You

You are a results-driven and values-led leader with:

• Demonstrated experience in hospitality, hotel services, or support services leadership (healthcare experience highly regarded)
• A strong focus on customer/patient experience and service quality
• Proven ability to lead and inspire teams, foster accountability, and drive performance
• Experience in service innovation, process improvement, and change management
• Excellent stakeholder engagement skills, with the ability to work collaboratively across clinical and non-clinical areas
• A commitment to safety, quality, and continuous improvement

Key Responsibilities

• Lead the delivery of high-quality hospitality services across the organisation
• Drive service innovation and improvement aligned to organisational strategy
• Ensure compliance with relevant standards, policies, and regulatory requirements
• Manage budgets, resources, and workforce planning effectively
• Build a high-performing, engaged team culture
• Partner with clinical and operational leaders to enhance the overall patient experience

What We Offer

• An opportunity to contribute to a progressive and evolving healthcare service
• A supportive leadership environment
• Professional development and growth opportunities
• The ability to make a tangible difference to patient care and experience

Why Join Us?

Calvary Launceston is a continuously evolving health service, committed to innovation, continuous improvement, and delivering exceptional service standards.

This role offers a unique opportunity to:

• Shape and modernise hospitality services within a changing healthcare environment
• Drive innovation in service delivery models and patient experience
• Lead a dedicated team committed to excellence
• Contribute to a culture that values collaboration, compassion, and improvement

 

Your benefits: