Level 2 IT Infrastructure & Security Support

Agency: AU Support Office
Job no: 496082
Work type: Full time
Location: Sydney Support Office
Categories: Information Technology

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Level 2 Infrastructure & Security Support

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

We are seeking a L2 Infrastructure and Security Support Engineer to join our IT team. As an L2 support specialist, you'll play a critical role in ensuring the smooth operation of our IT infrastructure and security systems.

What You Will Do

Technical Support 💻 Provide technical support for IT infrastructure, including servers, networks, and security systems

Troubleshooting 🔧Troubleshoot and resolve complex technical issues, escalating to L3 support when necessary

Asset Management 📈 Manage IT assets, software licenses, and compliance requirements

Collaboration 🤝 Collaborate with cross-functional teams to implement process improvements and resolve technical issues

Timely Support ⏰ Ensure timely and accurate support for internal stakeholders and external partners

Documentation 📚 Develop and maintain technical documentation and knowledge base articles

ITSM Principles 📊 Support IT service management (ITSM) principles and best practices

Staying Current 📈 Stay up-to-date with industry developments and emerging technologies

Requirements

Experience 💼 some exposure to IT infrastructure and security support

ITSM Knowledge 📚 Strong knowledge of IT service management (ITSM) principles and best practices

ITIL Framework 📈 Experience with ITIL framework and ITSM tools

Microsoft Proficiency 🖥️ Proficiency in Microsoft operating systems, Office suites, and O365

Problem-Solving 🔧 Excellent problem-solving, analytical, and communication skills

Time Management ⏰ Ability to work in a fast-paced environment and prioritize tasks effectively

Teamwork 🤝 Strong collaboration and teamwork skills

Nice To Have

Certifications 📜 Relevant certifications (e.g., ITIL, CompTIA, Cisco)

Cloud Technologies ☁️:Experience with cloud technologies, virtualization, and containerization

Security Frameworks 🔒:Knowledge of security frameworks and compliance requirements (e.g., PCI-DSS)

Perks & Benefits

🛍️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
🚀 Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
✈️ Work in a Dynamic Airport Environment – Where no two days are the same!

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

If you're passionate about IT infrastructure and security, and have excellent problem-solving skills, we'd love to hear from you.

📢 APPLY NOW to join our team!

Advertised: Oct 16 2025 AUS Eastern Daylight Time
Application close: