Title: DMV Program Support Technician Sr.-Pos. #00103 (Select Services)

State Role Title: Admin and Office Spec III

Hiring Range: Commensurate with experience up to $50,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV SELECTS

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to DMV Employees Only!

DMV is seeking to hire an individual to work as the Program Support Technician Sr. on the Select team.

This position will be responsible conducting accurate monitoring of DMV's partners operations to verify compliance with Agency requirements including revenue collection, asset control and accuracy with processing DMV's transactions. Conducting on-site audits of all DMV Selects (required extensive day and overnight travel throughout the year), Auto Auctions and VIADA processing center by utilizing the Select Service Audit Checklist. Support and fill in when required for administrative assignments. Assist providing on-site training with new office "go live week" or support for new employees with an established DMV partner.

Effectively reviews paperwork to ensure all policies and procedures are being followed. Documents deficiencies noted in a clear, concise and logical manner. Uses effective research and analytical skills to evaluate findings and develop recommendations. Be aware of possible fraudulent documents and/or activity, report to management, if suspected. Conducts follow-up reviews on emails and faxes send to the Selects for corrections that were needed. Gives oral and written information to the DMV Selects, Auto Auctions/VIADA, on policies, procedures and deficiencies found in the work. Assist with reviewing the system and reports to verify settlements are being entered and closed in the mySelect system in a timely manner, according to procedure.

Conduct on site field audit of CSCOM procedures, including processing an Audit Checklist, verifying inventory accuracy and quantities, current active tellers and the office security of DMV assets. Travel and overnight will be required also responsible for onsite visits. Review of audit checklist and apply a compliance score. Retain audit documentation for follow up visits (through email, call or on-site visit).

Daily recording of all Locations overage and shorts. Daily recording of all locations voided inventory, including follow up emails. Daily recording of Closed settlements (primary) and deferred, including follow up emails. Monthly Quality Review Tracking (QRT), including follow up emails and approval of refunds.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

*Effectively reviews paperwork to ensure all policies and procedures are being followed
*Knowledge skills with Microsoft Word, and Excel
*Excellent oral and written skills
*Strong ability to multi-task projects, and weekly deadlines
*Strong team player

Additional Considerations

*Excellent knowledge of processing DMV Vehicle work
*Strong knowledge of mySelect
*Some college or technical school is a plus

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.