Title: Investigations Analyst

State Role Title: Special Assistant

Hiring Range: $80,000-$90,000

Pay Band: UG

Agency: Office of the Governor

Location: Richmond, E Broad St

Agency Website: www.oco.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Office of the Children’s Ombudsman (OCO) seeks a full-time Investigations Analyst to join our team.
Information about the authorities and responsibilities of the OCO can be found on the OCO website: www.oco.virginia.gov. The Investigations Analyst conducts case reviews and complaint investigations of the actions of the Virginia Department of Social Services, local departments of social services, and child-serving agencies concerning children involved in child protective services and foster care. Strong written and verbal communication skills and the ability to work well in a team environment are required.

Minimum Qualifications

The Investigations Analyst will manage an assigned caseload of case reviews and investigations and will have the following responsibilities:
• Reviewing records and documentation.
• Conducting interviews of complainants, agency staff, and collateral parties.
• Compliance with protocols, policies, and procedures established by the Ombudsman.
• Work collaboratively with local departments of social services and colleagues at the Virginia Department of Social Services and other child-serving agencies.
• Preparing written reports of findings and recommendations and other documents for case closure.
• Other duties as assigned.

Additionally, the Investigations Analyst will participate with the OCO team to recommend policies, procedures, and laws to improve the child welfare system and impact individual cases. The Investigations Analyst will have the opportunity to:
• Participate with the OCO team in developing recommendations for the OCO’s annual reports.
• Assist with special projects related to the mission of the OCO.
• Serve on external committees and workgroups.
• Attend workshops, trainings, and conferences related to child welfare.

Additional Considerations

Special Instructions:
This is an At-Will position appointed by the Governor of Virginia. Selected applicant will need to successfully pass a criminal background check. Limited travel may be required. This position is based in Richmond, Virginia. Some telework will be considered.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Eric Reynolds

Phone: (804) 225-4823 (office)

Email: eric.reynolds@governor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.