Title: Business & Operations Coordinator

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Office of the Provost and Academic Affairs

Department: Global Engagement

Position Summary

Reporting to the Director of Operations, this 12-month, full-time position manages application processes and provides support for operations within Elon University’s Isabella Cannon Global Education Center (GEC).

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor’s degree required.

Job Duties

• Application Management
  • Manage application processes for all GEC study away programs (semester, short-term, Study USA) 
  • Track student application material submissions and proactively follows up on missing items, in coordination with GEC program managers. 
  • Coordinate registration and insurance for non-GEC, Elon cohort travel. 
  • Recommend and implement process improvements to enhance efficiency and effectiveness. 
• Support for Communications & Outreach 
  • Support for office’s social media posts and platforms 
  • Support maintenance of the GEC website using WordPress: 
    • Perform routine content updates and ensure accuracy. 
    • Collaborate with GEC staff and University Communications to align content with university standards and style guidelines.
    • Draft and distribute the monthly Global@Elon newsletter featuring global engagement news and events. 
    • Draft content for publication, including articles for Today@Elon. 
• Health and Safety Support 
  • Manage international insurance enrollment for students and faculty, liaising with the university’s insurance provider as needed. 
  • Monitor global health, safety, and security developments and report daily updates to relevant GEC stakeholders. 
  • Provide situational analysis for petitions to countries not in the GEC portfolio 
  • Serve as point of contact for the OSAC Academic Working Group 
  • Enroll Elon travelers in the Terra Dotta system and maintain accurate traveler records. 
  • Assist in crisis communication efforts across platforms. 
• Other duties as assigned 
• Budget & Finances Support 
  • Generate and manage student billing for study abroad programs, including tuition, housing, insurance, and program fees 
  • Coordinate with the university accounting and student accounts offices to ensure accurate posting and collection of charges 
  • Track payments and balances for each student participant, and follow up on outstanding balances or discrepancies 
  • Liaise with third-party providers and partner institutions abroad to process invoices and reconcile accounts 
  • Support students and parents with billing questions and provide clear, timely guidance on payment policies and procedures  Maintain accurate financial records and documentation for auditing and reporting purposes 
  • Assist with budgeting and financial planning for programs abroad 
  • Support scholarship evaluation and disbursement to student accounts 
  • Participate in pre-departure and orientation sessions to educate students on billing and payment expectations 
• Terra Dotta Administration 
  • Serve as a point of contact for Terra Dotta (TD) system for study away and ISSS. 
  • Manage system permissions, program offerings, dates, and overall data consistency. 
  • Provide support for TD users, troubleshoot system issues, and coordinate technical support tickets with TD. 
  • Create and maintain Terra Dotta program brochures and related content. 

Special Instructions to Applicants: Cover letter required.