Title: Financial Aid Customer Service Specialist

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Admissions and Financial Aid

Department: Financial Aid

Location: Elon Main Campus

Position Summary

This position serves as a primary customer service representative for the Office of Financial Aid. Primary duties will be the monitoring of the department email and fax accounts, answering telephones, working with students and parents in the front office and scanning, indexing, and maintaining the document imaging system.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Associate degree, or vocational or technical school degree in any relevant field of study with minimum 1 year of experience with the following relevant work experience: Administrative support experience involving data entry, document collection, record maintenance, and use of computerized information systems such as MS Office.

Preferred Education and Experience

Associate degree, vocational certificate, or technical school credential in a related field of study.

Knowledge, Skills, and Abilities

Strong communication skills (both oral and written) to include appropriate tone, clarity, and timeliness. Willingness to learn and the ability to adapt to an ever-changing working environment. Exhibits a commitment to inclusive excellence through interactions with colleagues, students, and visitors.

Job Duties

• Customer Service
  • Monitoring and answering of FinAid email, FinFax transmissions, and FinAid Check Teams Group.
  • Answering incoming telephone calls from students and parents.
  • Assisting students and parents in the office.
  • Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.
• General Office Duties
  • Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
  • Assisting with processes within the office as needed
• Office Support
  • Assisting with training and development of student employees.
  • Support all Admissions events as needed for our department.
  • Other duties as assigned.
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.