Department Contact: Maria Hernandez, 575-646-7598, mgh1@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: The University Financial Aid and Scholarship Services Department is seeking a highly motivated student-centered individual with excellent customer service skills to join the Financial Aid team.

Position Details

Position Title: Financial Aid Specialist

College/Division: Student Success & Enroll Management

Department: 521040-UNIV FIN AID & SCHOLARSHIP SVCS

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Job Duties and Responsibilities: Financial aid application processing: Reviews, verifies and assesses applications and supporting documentation in accordance with established regulatory guidelines to determine financial aid eligibility. Follow up on missing or deficient information, relay and discuss application status. Responds to inquiries, research and resolve problems related to transactions handled by the department. Prepare reports and correspondence, provide and prepare financial aid training information both written and by presentations system wide.

University level role has responsibility for ensuring accuracy and consistency of student financial aid records in the Banner Financial Aid module of NMSU student information system. The activities of these positions are highly regulated by state and federal reporting requirements and assurance that laws are being applied to every student record appropriately and consistently. Legal actions and lawsuits are regularly levied against the management of individual student records and staff actions must be defensible. Department level responsibilities do not have final responsibility for correcting coding errors prior to submitting federal and state expense and awarding reports for the NMSU system.

Performs miscellaneous job-related duties as assigned.

Qualifications

Required Education and Experience: 
High School diploma or higher degree.

Equivalent Qualifications: 
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Preferred Qualifications: 

Special Certification/Licensure: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.