Department Contact: Lizely Madrigal, 575-646-6498, lmadriga@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: Step into a pivotal IT role where your expertise keeps an entire organization running smoothly. As the go‑to technology partner for assigned departments, you’ll lead end‑user support, streamline local IT operations, and ensure every system and process aligns with enterprise‑wide standards. Guided by central IT leadership, you’ll bridge the gap between strategic vision and day‑to‑day tech needs—driving consistency, security, and exceptional service across the institution. If you thrive on collaboration, problem‑solving, and making technology work seamlessly for others, this is your opportunity to shine.

Position Details

Position Title: Technology Support Technician

College/Division: Information Technology

Department: 450285-IT TECHNOLOGY SUPPORT CENTER

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Job Duties and Responsibilities: This position supports Distributed IT operations and is responsible for overseeing end-user technology support and coordination within assigned departments or units. Working under the direction of central IT leadership, the role ensures local IT practices, systems, and support align with institutional goals, policies, and security standards.

Qualifications

Required Education and Experience: 
High School diploma + 1 years of relevant experience, or higher degree.

Equivalent Qualifications: 

Preferred Qualifications: 

Special Certification/Licensure: 
ITIL Preferred. Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.