Department Contact: Rene Samaniego, 575-646-2302, rsamanie@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: Join the Student Health Center team as a Customer Service Assistant and make a difference by helping students and visitors access essential services and support. This full-time role offers $16.83/hr, steady weekday hours, and the opportunity to grow your skills in a welcoming and student-focused environment. Apply today to be part of a team dedicated to student success!

Position Details

Position Title: Customer Service Assistant

College/Division: Student Success & Enroll Management

Department: 523000-STUDENT HEALTH CENTER

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: 16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement:

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Job Duties and Responsibilities: Assists and advises customers verbally and in writing in the utilization of services, facilities, and/or equipment for the functional area. Oversees and coordinates the collection of documentation submitted by customers. Provides routine information and support to customers of services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns. May schedule work assignments in order of priority and date received. Researches information, compiles results, gathers and computes various data. Resolves customer requests for adjustments of the services offered by the unit. Reviews monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports for the unit; initiates/processes work orders for products and services; and follows up with customers on outstanding requests. Performs miscellaneous job-related duties as assigned.

Qualifications

Required Education and Experience: 
High School diploma + 1 years of relevant experience, or higher degree.

Equivalent Qualifications: 

Preferred Qualifications: 

Special Certification/Licensure: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.