Department Contact: Int. Lt. Erik Tristano / 575-646-3311

Internal or External Search: External - Open to all applicants

Advertising Summary: Join New Mexico State University as a leader in emergency communications, overseeing 24/7 dispatch operations, personnel development, technology systems, and critical public safety initiatives that support the university community. This dynamic role combines operational leadership, strategic collaboration, and administrative management to ensure excellence in emergency response and campus safety.

Position Details

Position Title: Supervisor Emergency Dispatcher

College/Division: President's Office

Department: 500300-POLICE DEPARTMENT NMSU

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $25.56

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Shift: Other Shift

If Not a Standard Work Schedule: Public Safety - 24/7

Job Duties and Responsibilities: Overall supervision and management of operations for our Emergency Dispatch Center/Team Members which encompasses personnel guidance/mentorship/leadership, scheduling of emergency dispatchers for 24/7 service coverage, and providing employee training opportunities/professional development; oversight and management of the various communication databases being utilized by dispatchers and ensuring compliance with quality assurance audits; management of all required inspections and software/hardware equipment maintenance, along with identifying equipment needs/requests/acquisitions; collaboration/coordination with other regional dispatch centers with emergency services and technology; and management over many of the following administrative functions associated with crime prevention/trend analysis, public information releases, evidence requests related to criminal proceedings, employee hiring processes, CLERY/Emergency Notification requirements, and fiscal budget preparation/accountability.

Qualifications

Required Education and Experience: 
Associate’s Degree + 6 years of relevant experience or a Bachelor's degree + 4 years of relevant experience.

Equivalent Qualifications: 

Preferred Qualifications: 
Previous Dispatch Supervisor Experience.

Special Certification/Licensure: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.