About Us - Values Overview

Department Summary

The Office of Student Finance is responsible for all aspects of a student's account. This includes but is not limited to the assessment of tuition and fees for account billing, collection of tuition and fees, third-party payments, student refunds, Installment plan options, and short-term loans. Student Finance is also a part of the UNT Health Community, providing financial services through the Cashier's Office. Some of these services include accepting and depositing departmental receipts and administering petty cash.

Position Overview

This position is responsible for design, integration, implementation, maintenance, upgrades, and performing management of complex and comprehensive (intermediatelevel) functional information system duties for Student Finance (SF). Acts as liaison between and works collaboratively with the department, Information Technology System Services (ITSS), and other internal and external stakeholders as required. Participates in system education, project planning/development and business process review/improvement. Responsible for ensuring all programming, reporting, communication, support and electronic workflow needs are met in a timely manner.

Minimum Qualifications

Bachelor's degree in Information Systems, Computer Science, Business Administration, Accounting, or related field and three (3) years of business analysis or business functional experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Experience using SQL against relational databases to code, interpret and execute reports/queries.
• Knowledge of database structure and entity relationships.
• Proficient in the use of reporting and decision support tools and the use of all Microsoft Office applications.
• Experience designing businessbased solutions.
• Experience developing and managing information systems.
• Experience training users and communication of technical information to people with varying levels experience.
• Ability to work independently and handle multiple assignments.
• Ability to be organized and keep meticulous records.
• Ability to analyze and interpret data.
• Ability to identify and apply solutions to the functional work of the assigned unit, ensuring that all requirements are met.
• Ability to develop and maintain detailed documentation.
• Ability to create and maintain testing plans.
• Ability to conduct research into system issues.
• Knowledge of applicable data privacy practices and laws.
• Strong written and oral communication skills. Ability to present ideas in userfriendly language.
• Ability to be highly selfmotivated and directed, with attention to details. Ability to prioritize in a highpressure environment.
• Strong customer service skills.
• Ability to work in a teamoriented, collaborative environment.

Job Duties

• Coordinate, maintain, and assists with user security and account setups.
• Provide support in the triage, troubleshooting and resolution of ERP related issues.
• Identify and track system defects as well as enhancements to ensure the proper routing of problems to vendor, staff, and other stakeholders.
• Collaborate with vendor support on the resolution applications issues and system problems.
• Lead the implementation and maintenance of SF ERP.
• Ensure system accuracy by working with users to conduct periodic audit of data, processes, and processing results.
• Serve as liaison for SF in establishing ERP related priorities.
• Represent SF in university committees and at vendor/users conferences.
• Network with other systems support professional regarding problem resolution and system enhancements. Collaborate with stakeholders on ERP system. 
• This job description is not intended to be allinclusive. Employee may perform other related duties or job may change over time in accordance with the ongoing needs of the Department. 
• Champion functional business requirements to ensure technology based solutions are properly developed and applied. Understand and oversee application of Enterprise Resource Planning (ERP) to support functional business requirements of SF.
• Act as an inhouse ERP expert and primary technical point of contact.
• Technology-based Work with appropriate ITSS staff to assure ERP issues are addressed. Work with SF staff to design, implement, test, and maintain ERP in support of those areas, including any necessary coordination with ITSS and other offices on technical support and troubleshooting issues.
• Coordinate, oversee, and participate in the functional testing of all ERP utilized by the SF during systems implementation, upgrades, patches, and other maintenance, including development and maintenance of testing plans, scripts and processes. 
• Analyze business and information management processes within SF.
• Recommend and implement effective uses of technology to support these processes.
• Monitor, review, and evaluate appropriate new technologies which could potentially enhance the universitys ability to effectively manage and disseminate information.
• Recommend, implement, and maintain automation processes, including use of automation tools, automated scripts, and electronic workflows.
• Coordinate, develop and implement reporting, tracking and data extraction functions and processes, in coordination with ITSS and other stakeholders.
• Design, develop, and produce detailed, standard and ad hoc reports.
• Research topics relevant to SF. Perform data analysis and produce statistical summaries. 
• Coordinate and assist in the development and delivery of training and online support resources for SF and other endusers.
• Act as a liaison for end users, fielding questions, troubleshooting problems, and providing support.
• Provide technical support, functional guidance and direction on ERP to assigned business unit user group, vendors, and other stakeholders.
• Create and maintain documentation for SF ERP and related business processes. 

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected

Work Schedule

Monday – Friday 8:00AM – 5:00PM

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.