Service Account Specialist
Job no: 505003
Work type: Permanent Full Time
Location: Various locations
Categories: Various categories
Service Account Specialist
Location Negotiable within NSW (subject to campus availability)
Permanent Full time
$145,605 - $160,719 salary package - includes base salary ($128,284 - $141,600), plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
The Service Account Specialist role is responsible for providing support across assigned client portfolios to ensure the effective delivery of the Digital Solutions Groups service catalogue to agreed levels of performance.
The role requires you to establish, build, and maintain effective relationships with a portfolio of internal TAFE NSW customer stakeholders and cross functional teams in the Digital Solutions Group; and facilitate timely communication, targeted business engagement, and effective issue resolution that supports successful delivery of solutions for customers.
About You
You are an experienced customer focussed service specialist with a history of working across a large portfolio of clients. You are a strong relationship builder and are a trusted point of contact for internal and external stakeholders to oversee the delivery of digital solutions.
You keep abreast of industry trends and technologies. You have demonstrated experience championing stakeholder engagement and communication and matching customer requirements to approved Digital Solutions and Products. You contribute to negotiating service requirements, understand the importance of monitoring and measuring service delivery to ensure compliance and identify opportunities for improvement. You champion best practice and ensure the protection and correct use of digital assets.
You have well developed communication skills, are analytical, organised and a natural problem- solver.
To find out more about the role, click to view the Role Description.
TAFE NSW is proud to be a signatory of the 20% Alternative Pathways Pledge and supports entry-level talent from diverse and non-traditional pathways for this role.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
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Your current resume
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Copies of your qualifications, where applicable, (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
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A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question:
The Service Account Specialist role requires building effective stakeholder relationships while ensuring services are delivered to agreed standards. Describe a time when service performance did not meet customer expectations. How did you identify the issue, work with stakeholders to resolve it, and what improvements resulted from your actions?
A career of life-changing impact awaits you. Apply now!
Applications close 11:55pm AEST Sunday 20th September 2026
Additional Information:
Role-specific enquiries: Contact Matthew Cobram Manager Service Accounts, via email Matthew.Cobham2@tafensw.edu.au
General recruitment and adjustment enquiries: Contact Shweta Yadav, Talent Acquisition Advisor, via email Shweta.yadav@tafensw.edu.au or phone +61 2 7921 2961
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A Talent Pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.
Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time
Apply now