Job Summary

$25.12 - $39.13 / hour, DOQ 

The Temporary Family Service Specialist I position (20 Hours/Week) will assist the Child Protective Services (CPS) unit by working with individuals and families to assess needs, coordinate services, explain available programs, maintain case records, and apply applicable laws, policies, and regulations. This position provides counseling and case management, develops and implements service plans, makes referrals and coordinates services to promote safety, stability and well-being. Training and entry-level experience with VDSS Child Protective Services (CPS) is required. 

This is a temporary position anticipated to end June 30, 2027.

Responsibilities:

• Counsels and provides services to families and individuals by focusing on family preservation and reunification; monitors progress of customers; implements court-ordered services; works with families to prevent crises.
• Provides protective services to children, the elderly, and the disabled in the community; secures the well-being of children, older adults, and families; removes victims from homes if necessary; provides after hours on-call services and emergency intervention.
• Manages assigned caseload by maintaining files, telephone contacts, referrals to private vendors for services and preparing documents.
• Conducts field visits to schools, homes, and hospitals; makes referrals; coordinates with law enforcement and school personnel; makes serious and complex decisions and defends them in court.
• Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving on interagency service assessment teams; serves as client advocate in accessing services and working with other agencies such as schools, courts, and mental health professionals.
• Provides assessment and case management for customers; develops and implements service plans to address family and individual needs.
• Provides 24-hour on-call responsibilities and is trained to provide emergency interventions.
• (Family Services Specialist III) Assists in case-related situations; represents the agency by actively serving on local, regional and state workgroups and taskforces; provides trainings for agency staff and/or community partners; covers cases during absences, leave and vacancies.
• Performs other duties as assigned.

Qualifications:

• Minimum of a Bachelor’s degree in a Human Services field or minimum of a Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia); possession of a Bachelor’s degree in Social Work or Master’s degree in Social Work and a Commonwealth of Virginia Social Worker license are preferred.
• Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.