615 - Development Coordinator

Job no: 492548
Position type: Full Time
Location: Brownsville
Division/Equivalent: Building Inspections/Permits
School/Unit: Building Inspection/Permits
Categories: Clerical

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Title: 615 - Development Coordinator

Organization: Building Inspections/Permits

Department: Building Inspection/Permits

Location: Planning & Redevelopment Srvcs. City Plaza

Rate of Pay: DOQ

Job Summary

The Development Coordinator is responsible for receiving and processing applications submitted for residential and commercial non-structural work. The Development Coordinator is responsible for issuing building permits and reviewing any applicable building plans and specifications to ensure full compliance with applicable federal, state, city ordinances, and adopted building codes. The Development Coordinator plays a key role for Planning’s front desk operations, assisting with document intake. The Development Coordinator provides case management to general contractors with small projects, and facilitates the permitting process for homeowners embarking on DIY projects.

Competencies

• Customer Focus
• Effective Verbal and Written Communications
• Ethical Practice
• Time Management
• Public Relations
• Problem Solving
• Critical Thinking
• Trust
• Self-Motivated

Key Functions/Knowledge/Skills

• Greets and assists customers and residents both in person, at project sites, and over the phone with permitting inquiries.
• Coordinate the provision of efficient and effective service delivery to customers; handle difficult and complex customer service situations; identify and recommend opportunities for improving service delivery methods and procedures.
• Provide case management of building construction applications; confer with project owners and design professionals regarding state and local code requirements.
• Ensure timely processing of permits, plans, and applications, and coordinate the routing and tracking of plans to various departments and outside agencies for required reviews and clearances; perform follow-up phone calls to ensure timeliness of response from other departments and agencies.
• Control flow of review and approval for certain types of building permit applications including certificates of occupancy.
• Facilitate corrections to be made when deficiencies exist and may assist owners, builders, and design professionals in determining how corrections are to be made to ensure conformance.
• Calculate fees and costs relating to the issuance of permits.
• Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an effective and timely manner.
• Demonstrates a respectful attitude towards coworkers that promotes teamwork, open communication, and effective customer service.
• Develop, update and maintain information and pamphlets provided to the public at the front counter and online.
• Conducts field inspections on an as needed basis to confirm compliance with construction codes, local ordinances, and applicable trades to maintain building safety.
• Strong verbal and written skills.
• Knowledge of basic telephone skills and public relations.
• Knowledge of customer service principles.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to learn services, policies, and procedures.
• Ability to assist irate citizens with tact.
• Ability to verbally communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with department customers and staff.
• Perform other work as assigned.

Minimum Education & Experience

• Associate degree, vocational degree, or specialized training equivalent to satisfactory completion of two years of college education with emphasis in construction science or building design is preferred.
• A minimum of three (3) years of progressively responsible experience in building design, construction, or inspection.
• Permit Technician Certification from the International Code Council (ICC) is required. Consideration may be given to applicants that do not hold the certification at entry but that secure the required certification within one (1) year from start date as a condition of employment.
• Bilingual (English/Spanish)

Special Certifications & Licenses

Valid Texas Driver’s License.

Independence & Judgement

Average judgment; must recognize and resolve problems such as bad grammar, type of procedure to apply, where to refer call or correspondence without specified destination, when to change or sharpen blade on mower, whether there is a problem/malfunction with a piece of equipment that needs attention, etc.; may involve freedom in selection of work methods among approved routines, setting of priorities, or sequencing of tasks within established schedules.

Initiative & Ingenuity

General guidelines: occasionally requires interpretation of available options to apply to non-standard situations; day-to-day work drives. Greater level of knowledge when applying guidelines and interpretation of available options to non-standard situations.

Supervisory & Responsibility

Does not supervise.

Financial Responsibility

Calculates amounts due, using some judgment; receives and processes larger amounts; balances receipts and cash from one or more other employees; monitors budget; brings problems to attention of supervisor; has substantive input into overall organizational budget.

Level & Frequency of Outside Contact

Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.

Physical Demands

Office job with little or occasional light physical effort. Requires sedentary work that involves walking or standing some of the time and routine keyboard operations.

Responsibility for Equipment & Property

Responsible for use of equipment/property such as office equipment, supplies, etc., which are used in office.

Working Conditions

Office job, no adverse conditions.

Other Requirements

The City of Brownsville requires all employees to successfully pass a Drug & Alcohol and a physical examination, psychological examination, and Background Check.

ADA Requirements

The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Benefits

The City of Brownsville offers a comprehensive benefits package designed to support its employees' well-being and future. Employees participate in a robust retirement plan through the Texas Municipal Retirement System (TMRS) City to Employee Matching Ratio 2:1, with eligibility for retirement after 5 years of service at age 60 or 20 years of service at any age.

The City provides exceptional health benefits, including medical, dental, and life insurance plans for employees and their families, along with vision coverage for employees enrolled in health insurance through MetLife. Employees and their dependents can also access care at Frontier Clinic at no cost when covered by the City's health plan. Additionally, pet insurance is available as a voluntary benefit.

Employees have access to deferred compensation plans through Equitable and supplemental insurance options from AFLAC and Colonial Life. Full-time employees accrue 10 sick days and 15 vacation days annually.
The City offers parental leave concurrent with FMLA for eligible employees, longevity pay, and 100% tuition assistance up to $5,000 annually. Furthermore, Brownsville observes 14 holidays per year, plus two floating holidays, giving employees a balanced and rewarding work-life experience.
Starting in fiscal year 2025, employees will have access to flexible scheduling options as part of our commitment to work-life balance.

EEOC Statements

The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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