Position Introduction:

Cross Restaurants is seeking a dynamic and experienced PM Restaurant Operations Manager to oversee evening operations in a large-scale dining facility. This leadership role is responsible for ensuring efficient, high-quality service while exercising independent judgment in critical areas such as cost control, staff management, and guest satisfaction. The ideal candidate will be a proactive leader who drives operational excellence, maintains compliance with health and safety standards, and fosters a positive, high-performing team environment.

• Meets Restaurant financial management objectives and provides ongoing feedback regarding financials, especially as it relates to staffing. Assist with payroll accuracy and clarity as well as deposits. Operate within budget limitations.
• Enforces sanitation and departmental policies. Maintain safe, secure and healthy facility environment by establishing, following and enforcing sanitation standards and procedures; comply with health and legal regulations; maintain security systems.
• Provides information, clarifying policies and procedures, facilitating provisions of service and resolving problems for employees and guests. Maintain patron satisfaction. Monitor, evaluate and audit food, beverage and service offerings; initiate improvements; building relationships with team members and guests.
• Responsible for staff to include: recruiting, selecting, orientating, training, scheduling, assigning, coaching, counseling, disciplining and evaluating; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies, and procedures. Supervising daily shift restaurant operations. Organizing schedules, shift deployments and verifying staff have learned how to complete job duties to standard.

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Required Education and Experience:

• Bachelors degree.
• 4 years of food service and restaurant supervision experience.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Required Certifications and Licenses:

• Requires a food handler card within 30 days of hiring.
• Ability to obtain ServSafe Certification within first 12 months of employment.