Position Introduction:

OU IT is currently hiring the position of Services Specialist. This position provides customer support via phone, email, and face-to-face interactions in our Service Centers. Students in this role will troubleshoot minor issues, provide technical support, and communicate with various IT teams to resolve more technically advanced customer incidents. Students will also occasionally direct inbound calls across campus as the campus operator for Norman/OKC campuses.

Most shifts will take place between 8am-8pm CST, Monday through Friday. Some weekend shifts may be required. This position requires approximately one month of paid training. Due to the amount of time and effort that must be devoted to onboarding new employees, this position is not recommended for applicants who intend to work in the role for less than two academic semesters. Students hired for this position will be required to continue working with our team during most of the summer break and into the Fall semester.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Required Attachments:

• Resume
• Cover Letter
• Class Schedule

Required Certifications and Licenses:

None

Department Preferences:

• Customer service experience is preferred.
• Experience working in a technical environment is preferred.