Position Introduction:

The Student Financial Center, or SFC, serves as the customer service center for Financial Aid Services, Bursar Operations, Scholarships and the MoneyCoach Program. The Student Service Assistant provides essential information, aids in navigation of online resources, manages lobby traffic, and answers questions in areas of financial aid, billing, payments, and scholarships. This position requires a strong working knowledge of all service areas of the Student Financial Center, as well as the ability to work directly with Student Service Experts and MoneyCoaches on more in-depth inquiries.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Required Attachments:

• Resume
• Class Schedule

Duties and Responsibilities:

• Effectively answer general questions asked by current and previous students, parents, faculty, staff, other third parties, and the public
• Assist with general information regarding Student Financial Center functions including billing, payment methods, financial aid, website navigation, One, iAdvise, and other University operations
• Manage lobby traffic and direct visitors to the next available Student Service Expert
• Provide excellent start-to-finish customer service
• Assist with scheduling of MoneyCoach appointments
• Assist with training of new student staff
• Maintain confidentiality of all customers served
• Work on various tasks as assigned

Skills:

• Must be able to answer University related questions asked by students, parents, and staff in a professional manner
• Ability to maintain a positive attitude during stressful situations
• Must possess organizational skills, strong attention to detail, and the ability to prioritize multiple tasks
• Excellent oral and written communications skills
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment
• Knowledge of, and experience with, the University of Oklahoma Campus
• Working knowledge of Microsoft Office 365 Applications

Required Certifications and Licenses:

None

Department Preferences:

• Previous experience working with the public in a customer service setting
• Advanced skills in Office 365 Application
• Familiarity with Bursar's billing processes