Position Introduction:

Information Technology relies on more than 100 students to provide service and technical support to the University of Oklahoma. OU IT is committed to professional development and provides these students with mentorship, training, and development opportunities. These positions ensure a positive customer experience by providing excellent technology support and meeting customer expectations.

Learning Spaces Technicians serve as on-call technicians that provide technical support and troubleshooting for classrooms, computer labs, and collaborative spaces across campus. Support and troubleshooting encompass both hardware and software, along with detailed proactive maintenance in the spaces we service.

Job Duties Include:

• Support customers with technical issues they may experience.
• Manage incidents and provide appropriate updates and feedback.
• Provide effective customer engagement via telephone, e-mail and in person.
• Attend meetings as assigned and follow-up as necessary.
• Attend assigned training sessions or read assigned training manuals and pass the associated proficiency exam in the time allotted.
• Troubleshoot software and hardware.
• Communicate technical information effectively to faculty, staff, and students.
• Assist in end user training.
• Document technical procedures.
• Maintain a professional appearance and represent OU IT in a professional manner.

Required Education and Experience:

Must be currently enrolled in the Fall Term as a student at the University of Oklahoma.

Hiring contingent upon verification of current student status.

Required Documents:

• Resume
• Cover Letter
• Class Schedule

Department Preferences:

• Customer service experience is preferred.
• Experience working in a technical environment is preferred