Title: Clerical Assistant (UMass Hotel)

Executive Area: Administration and Finance

College/School/MBU: Auxiliary Enterprises

Department: Accommodations

Work Location: Amherst

Schedule: Part Time

Work Arrangement: Onsite

Job Summary

The Hotel Front Desk Clerk assists in the registration of hotel guests, assigns accommodations, and maintains guest room inventory.

Essential Functions

Following department policy and procedure, registers guests and assigns rooms; issues keys, mail and messages to guests; enters transactions onto guest accounts.

Posts and records charges, reconciles balances and prepares reports in standard format for use by the Hotel Manager and other staff.

Maintains daily guest room inventory using standard department procedures.

Maintains records by manual or mechanical methods; prepares required forms and reports following department policies and procedures.

Operates the telephone switchboard and performs miscellaneous clerical duties such as the receipt and disbursement of mail, the operation of various office machines.

Provides information to the public by telephone or in person responsibly answering questions concerning such matters as services, rooms, and special functions and referring inquiries to the appropriate department of services when necessary.

Other Functions

Performs administrative tasks as required.

Performs other duties as assigned.

Minimum Qualifications

Working knowledge of business English, spelling and arithmetic; ability to make arithmetic computations accurately and with reasonable speed.

Ability to maintain departmental records and to prepare reports from such records.

Ability to understand and carry out moderately complex oral and written instructions.

Working knowledge of the operation and application of various office machines; may require the ability to operate proficiently a front office cash register, telephone switchboard or computerized system.

Understanding of general hotel operations and procedures.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Schedule and nights vary based on department need. 3:00pm - 11:00pm, 11:00pm - 7:00am;

Salary Information

Hourly Rate: $16 - $20 per hour

Special Instructions for Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.