Title: Director of Information Technology

Position Type: Administrator Full Time

College: Arapahoe Community College

Division: Strategy & Institutional Initiatives

Department: ACC Information Technology

Campus: Littleton Campus

Location: Littleton

Salary Range: $90,803 - $103,185

Who We Are:

ACC Careers: Where You Can Move Mountains

Nestled in the foothills of the Rocky Mountains sits one of the oldest community colleges in Colorado, Arapahoe Community College. With a rich history of educational excellence, ACC embraces a culture that values diversity, individualized support, and unwavering commitment to student success, without exception.

Job Summary:

Arapahoe Community College is seeking a strategic and collaborative Director of Information Technology to lead the College's IT operations and drive the continued modernization of technology services across the institution. Reporting to the Vice President for Strategy and CIO, this position provides leadership for a reorganized IT department focused on service excellence, operational effectiveness, and team development. The Director is responsible for building and leading a high-performing team of IT professionals while ensuring the delivery of reliable, responsive, and strategically aligned technology services that support the College's mission and evolving needs.

This role serves as the operational leader for Information Technology, emphasizing people leadership, service management, process improvement, and strategic execution. The Director will oversee technology infrastructure, lead the implementation and maturation of an IT Service Management (ITSM) framework, manage technology initiatives and resources, and foster strong partnerships with academic, administrative, and Colorado Community College System stakeholders. The successful candidate will champion a proactive, customer-focused approach to technology services while translating institutional priorities into measurable operational outcomes that enhance teaching, learning, and college operations.

Key Responsibilities:

• Lead, develop, mentor, and evaluate a team of System Analysts, Cloud and System Administrators, and other IT professionals while fostering a culture of accountability, collaboration, continuous improvement, and exceptional customer service.
• Provide leadership and oversight for IT service delivery, including supervision of the Client Services Manager and support operations across all customer service channels.
• Guide organizational change initiatives within Information Technology, supporting staff through evolving roles, processes, and modernization efforts.
• Provide strategic oversight of enterprise technology infrastructure, including networking, cloud services, servers, virtual environments, endpoint management, telecommunications, cybersecurity, and disaster recovery.
• Lead the development and implementation of IT Service Management (ITSM) practices, including incident, change, problem, service request, and asset management processes.
• Select, implement, and manage ITSM technologies and reporting tools, developing metrics and dashboards that measure service performance and support continuous improvement.
• Collaborate with academic and administrative departments to ensure technology services and infrastructure effectively support teaching, learning, student success, and institutional operations.
• Serve as the primary liaison with the Colorado Community College System (CCCS) on technology initiatives, standards, integrations, and strategic planning efforts.
• Oversee technology project planning, prioritization, implementation, and budget management for infrastructure and service improvement initiatives across ACC campuses.
• Partner with the Vice President for Strategy and CIO to develop and implement strategic and operational plans, establish departmental priorities, and align IT services with institutional goals and objectives.
• Manage annual IT budget planning, including staffing, technology investments, software licensing, vendor contracts, and operational resources.
• Promote professional development, cross-training, leadership growth, and organizational effectiveness to ensure the IT team remains adaptable, skilled, and prepared to meet future technology needs.

Minimum Qualifications:

• A Bachelors degree in a related field AND two years of related experience OR A Masters degree in a related field OR an equivalent amount of education and experience in IT management, IT service management, or a related field will count towards the education requirement, but will not count towards the experience requirements listed below.
• Four years of progressively responsible experience in IT management, with demonstrated emphasis on team leadership and staff development.
• Experience leading IT operational teams through organizational change, process improvement, or service management implementation.
• Experience managing technology projects, including budgeting, prioritization, and cross-functional coordination.
• Experience communicating technical concepts to non-technical end users in a variety of settings.

Preferred Qualifications:

• ITIL Foundation certification or equivalent ITSM training.
• Experience implementing or maturing an ITSM framework within an organization.
• Experience managing IT operations in a higher education or public sector environment.
• Experience with cloud infrastructure management and migration planning.
• Background in education or experience using technology to support teaching and learning.

Application Instructions: 

All applicants must submit:

1. Resume
2. Detailed letter of interest (cover letter) addressing the job announcement. Please include any experiences you may have embedding equity and inclusion in your work, see below.

At ACC, we seek to hire candidates who are committed to fostering respectful, welcoming, and supportive environments for all individuals. In your cover letter, please describe how you have worked to create such environments in your current or previous roles, and share what this commitment means to you in your professional practice

Additional Information/Benefits:

All benefits information can be found at the Benefits tab on the top of the page.