Are you passionate about leading in a fast paced environment and driven by making a genuine difference in people’s lives? We’re seeking a Customer and Community Advisory (CCA) Manager to join our Partnerships and Relationships Group in a permanent leadership role. 

As a CCA Manager, you’ll lead a team of dedicated Customer Support Representatives, providing coaching, mentoring, and support to ensure a high-performance culture that puts the customer at the centre. You will play a key role in delivering WorkCover’s strategic direction, uplifting operational capability, and driving continuous improvement in how we serve our injured workers, employers, and providers across Queensland. 

About You: 

You are a people-first leader who brings: 

• Proven experience leading high-performing teams in customer service or contact centre environments 

• Strong coaching and development capability, with a focus on empowering others to grow 

• Confidence to lead with empathy and accountability, including having courageous conversations around performance and behaviours 

• A passion for operational excellence and improving customer experience through smarter ways of working 

• Agility to adapt in changing environments and contribute to transformation efforts within CCA 

How do I apply?

To apply, please submit your resume along with a one-page response outlining your motivation for applying and how your skills and experience align with the role.