Job Description:

Position Overview: The Employee Relations Officer will be responsible for fostering a positive work environment by managing employee relations, handling grievances, and ensuring compliance with labor laws and company policies. This role is crucial in promoting a harmonious workplace and enhancing employee satisfaction and productivity.

Key Responsibilities:

• Develop and maintain employee relations policies and procedures.
• Manage employee complaints, inquiries, and disputes in a timely and effective manner.
• Provide guidance and support to managers and supervisors on employee relations issues.
• Monitor and assess trends in employee engagement and morale, and recommend improvements.
• Conduct investigations into employee grievances and recommend appropriate solutions.
• Ensure compliance with labor laws and regulations.
• Collaborate with HR and other departments to promote a positive employee relations environment.
• Act as a liaison between management and employees to build trust and understanding.
• Maintain accurate and confidential employee records.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in an employee relations role, preferably within the retail industry.
• Strong knowledge of labor laws and regulations.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• High level of confidentiality and professionalism.