Under the direction of the Supervisor, Mail Room and the Manager, Mail Services for the Department of Campus Operations, the Mail Room Coordinator will perform various duties, including answering the mail services emails, making phone calls, providing retail counter services, and providing exceptional customer service. This position will assist in receiving packages at the loading dock and communicating with delivery drivers to ensure a positive and efficient work environment. This position will also require various duties to ensure that information is properly relayed and job tasks are completed. This position provides valuable services to Pepperdine students, faculty, and staff.

Duties

• Answer emails and phone calls and provide exceptional customer service at the retail counter.
• Provide guidance and training to student employees.
• Responsible for sorting incoming letter mail each morning prior to deliveries, sorting the mail in the appropriate sorting areas, processing outgoing mail on the postage meter, and processing any outgoing UPS shipments using the campus ship website.
• Responsible for looking up unidentifiable letter mail, returning outdated packages to the sender, and investigating any packages that are not reflected in the tracking system.
• Help in processing credit card transactions at the end of the day.
• Assist in receiving UPS & FedEx trucks at the warehouse dock.
• Responsible for entering new hires or transferring faculty/staff into the tracking system.
• Help process packages into the mail services tracking system.
• Help with learning and troubleshooting mail services software and hardware.
• Fill in for Mail Courier Supervisor and courier positions.
• Perform other duties as assigned.
• Uphold University's mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Proof of legal U.S. working status
• Graduation from high school or its equivalent
• Experience working with the public and in customer service
• Minimum of 1 year of applicable experience with processing mail using a computerized postage system
• Experience with Lorton data software and Quadient mail meter equipment
• Ability to maintain required trade-specific training and certifications and obtain further training as needed
• Analytical and problem-solving skills to successfully resolve issues
• Strong English, written and verbal communication, and interpersonal skills
• Consistently project a professional demeanor and positive attitude
• Ability to work independently and as a team
• Willingness and ability to periodically work overtime hours
• Must hold a valid California Driver's license, maintain an acceptable DMV driving record, and remain insurable by University insurance carrier at all times while employed
• Must be able to bring a current DMV driving record printout on the first day of employment
• Ability to use a desktop computer
• Normal mobility and the ability to move around construction sites
• Ability to bend, stoop, twist, traverse rugged terrain, and climb up and down ladders and scaffolding 
• Ability to lift and carry 70 pounds, including up and down stairs
• Basic computer skills and competency with Microsoft Office and Google Suite

Preferred:

• Working knowledge of US postal regulations and ability to interpret postal regulations.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.63 - $24.00 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.