At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the role

Our Credit Team are responsible for ensuring all outstanding accounts, reconciliations, adjustments and refunds are processed and collected on time.

The Senior Credit Officer supports the Credit Team by being the first point of contact in the absence of the Credit Team Leader and providing reports to various stakeholders, assisting with escalated issues and by sharing their knowledge and expertise.

You’ll also be responsible for:

• End to end collection of overdue accounts
• Monitoring Direct Debit rejections and ensure prompt action is taken
• Assisting internal stakeholders and providing solutions to resolve delinquent accounts

What you’ll bring

• Excellent communication and negotiation skills with strong customer service experience
• Advanced Excel skills with a high level of accuracy and attention to detail
• Prior experience working in a fast-paced, complex environment
• Proven problem-solving skills with the ability to escalate decisively

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza.  You will need to have one (1) dose of the COVID-19 vaccine.  All shortlisted applicants will need to pass required background checks.  If you are interested in a role please ensure you apply online as we do not accept emailed resumes.