Responsibilities

• Run the Bell Desk in the ground lobby.
• Maintain Long Term Storage Log via GoConcierge.
• Audit the Luggage room weekly.
• Ability to exert physical effort in placing, removing and transporting guest luggage.
• Deliver messages, packages and facsimiles within 7 minutes of receipt.
• Deliver newspapers to all guest rooms.
• Remove luggage from guest rooms upon check out
• Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services including spa and dining.
• Initiate contact with guests entering the hotel.
• Approach guests needing assistance.
• Ability to ensure security of guestroom access. 
• Ability to understand guest inquiries and provide responses.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
• Ensure all the FLHSS&E requirements and procedures are followed by the team