Job Summary:

The Library Services Specialist supports Circulation operations by providing access to library resources and information at the Service Desk and ensuring building safety and security. The incumbent may support or provide lead work direction in one or more areas, including Course Reserves, Scan & Deliver, Document Delivery, Interlibrary Loan, outreach activities, and student employee coordination.

Duties and responsibilities

Access Services Operations (includes Building Safety & Security, Circulation, Course Reserves, Interlibrary Loan/Resource Sharing, Reference, Stacks Maintenance): Offers direct services to library users and provides lead work direction to Circulation student workers. Independently performs routine circulation functions and collaborates with library personnel in the day-to-day care of the library building. Carry out building opening and closing routines and work evening and/or weekend hours, as needed.

• Demonstrates thorough knowledge of access services operations, and the ability to interpret and apply unit policies and procedures accurately.
• Assists patrons with borrowing items, returning items, and resolving account issues using full proficiency in the integrated library system and subsystem modules. Recognizes when to escalate complex account issues to appropriate personnel, accurately recording and sharing pertinent information.
• Demonstrates effective communication and interpretive skills to assist patrons in locating and using library resources and services (both online and in person); provides directional information, resolves patron problems and complaints, assesses patron information needs, and refers patrons to a librarian for in-depth research assistance.
• Provides lead work direction to student assistants and participates in recruitment, hiring, training, scheduling, and evaluation.
• Assists in identifying and communicating potential safety and security issues in the building with Community Service Officers and University Police Department.
• Assists in identifying and reporting physical plant and custodial issues to facilities and custodial services personnel.
• Assists with course reserves processes, including scan & deliver, as needed.
• Assists with interlibrary loan and resource sharing borrowing and lending processes, as needed.
• Assists with reviewing, revising, and communicating policies and procedures.

Other Public Services Operations:

• Assists with marketing and outreach for programs, services, and collections.
• Assists with data collection and compilation.
• Assists with tours and providing education on CSUSB Libraries’ programs, resources, and services.

Other Classification-Related Duties as assigned.

Minimum Qualifications:

• High school or equivalent certification
• Two to three years of related library and/or clerical experience or an equivalent combination of experience and education.

Required Qualifications:

• Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods.
• General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records.
• Ability to interpret library unit’s policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes.
• Working knowledge of institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.
• Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of institution’s standards pertaining to copyright and intellectual property protection and the ability to source and apply such policies and standards to avoid potential violations.
• Full proficiency in the use of automated library system(s) and subsystem(s) pertaining to functional area.
• Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons.
• Demonstrated problem solving and research skills to address standard and non-standard work problems.
• General knowledge of library accounting and budget procedures, including the ability to perform arithmetic operations to track and monitor vendor accounts and budgets.
• Demonstrated ability to compile and present information in an organized manner.
• Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources.
• Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers.

Preferred Qualifications:

• A bachelor’s degree.
• Experience working in an academic library.
• Experience in a customer service situation, preferably in an academic student support setting.
  
  

Compensation and Benefits:

Anticipated Hiring Range: $3,915 per month

Classification Salary Range: $3,915 - $7,058 per month

 

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Full-time Non-Exempt Probationary

           

The application deadline is: August 18, 2025

 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

 

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act