• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building: Print Services
• Salary Range: $78,200 $90,400

Position Summary

Reporting to the Production Manager of Printing Services, the Manager - Print Services serves on the staff of Print Services. The Manager is an integral part of Print Services with oversight of satellite Print units. Duties include managing /coordinating the Digital and Offset production work accepted at all Print units including but not limited to graphic design, typesetting, scanning, copying, binding faxing and concept to print resolution.

Responsibilities

• Meeting with customers to consult and assist with high end Offset printing requirements of the departments while reducing unnecessary outsourcing.
• Manages the proofing process with customers for work processed through Print production units.
• Coordinates with other staff to track all work between the Print production units.
• Document those jobs are marked completed and ensures that all aspects of a customer’s job are delivered and billed upon job delivery.
• Provide additional customer service support as necessary, including handling phone calls, responding to customer questions, managing the counter, process customer billing, etc.
• Produces reports as requested by supervision.
• Performs other miscellaneous job-related duties as assigned.

Minimum Qualifications

• Bachelors degree or equivalent in business and/or its equivalent in business or a related area is required.
• 3-5 years related experience in the handling of jobs in a printing/mailing operation preferably in a university or not-for-profit setting. 
• Experience in both digital and offset print practices a must.
• Previous experience in a large volume printing service industry is a plus.
• Should be detail oriented; possess excellent customer service skills, including familiarity with all computer applications including Adobe In-Design, Illustrator, Photoshop, Quark, Microsoft Word, PowerPoint and Publisher. A solid knowledge of graphic design is a must.
• Excellent communication skills and the ability to interact with management at all levels are required

Preferred Qualifications

• 2-3 years supervision of staff preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.