• Job Type: Support Staff - Union
• Bargaining Unit: 1199 Clerical
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $61,927.96 - $61,927.96

Position Summary

Reporting to the Practice Manager/Supervisor of Clinical Activities, the Administrative Aide will provide general clerical support for the front desk clinical operations in the Department of Dermatology.

Responsibilities

• Meet and greet patients, and triage all new patient visits with insurance and referrals.

• Verify/update all patient demographic information in EPIC.

• Obtain/verify all patient insurance information and verify patient's insurance eligibility. Inform and advise patients of insurance and CU billing protocols.

• Process patient arrivals through the EPIC system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians, as necessary, for referrals or pre-authorizations; and verify correct EPIC financial class (FSCs).

• Collect all co-pays and patient fees (cash, check, or credit card) at the time of service, following Columbia University cash handling protocols. Filter/triage calls in order of urgency and take accurate phone messages.

• Receive all pending patient medical records, scans, reports, and scanned documents into EPIC.

• Responsible for physician's schedule; maintain and update daily EPIC scheduling templates.

• Monitor EPIC Work Queues for open referrals & follow up (2-3 days before appt).

• Using the EPIC template, schedule exiting patients for follow-up visits, visits to other medical office(s), and ancillary tests and scans. Provide exiting patients with confirmations for doctor and diagnostic appointments and the corresponding referrals and pre-authorizations.

• Manage incoming patient messages via the CONNECT PORTAL patient portal by checking the portal daily and either responding to clerical tasks or tasking clinical tasks within the 2-day turnaround timeframe.

• Follow up with Medical Record, and complete and provide school letters upon request. Print and mail/fax all new visit/consult letters to providers as needed.

• Print and provide patients' office visit summaries and/or education material in compliance with the Meaning Use policy. Assist MD/Nursing staff with all patient requests for ancillary testing and authorization as needed.

• Performs related duties & responsibilities as assigned/requested.

Minimum Qualifications

• Applicant MUST meet these minimum qualifications to be considered an applicant.

• Requires bachelor's degree and at least two to three years of related experience or equivalent in education and/or business experience.

• A high level of confidentiality and discretion is required.

Preferred Qualifications

• At least two years of working knowledge of EPIC systems is a plus.
• Problem-solving and analytical abilities are necessary for this role.
• Ability to set priorities based on sound judgment, imagination, and initiative is needed.
• Experience with record-keeping and the ability to organize and schedule work.
• Excellent interpersonal and communication skills.
• Bilingual a plus (Spanish/English).

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.