Key Responsibilities

• Monitor and receive Conferma failure notifications via Outlook.
• Access and review cases using the Conferma tool to identify missing or incorrect information.
• Investigate root causes of payment deployment failures.
• Validate booking and passenger details using the Amadeus system.
• Review Passenger Name Records (PNRs) to confirm payment and booking data.
• Source updated hotel or supplier contact details through Amadeus & Travel Weekly
• Update and resend accurate virtual card details or Central Credit Account (CCA) information through Conferma.
• Complete transaction updates using the Smartflow process in Amadeus.
• Ensure all activities are completed within defined Turnaround Time (TAT).
• Maintain accurate documentation and records of resolved cases.
• Adhere to internal policies, compliance standards, and data security guidelines.
• Support continuous process improvement initiatives.

• Qualifications & Skills required:

   

  • 6 months – 1 year in customer service
  • Working knowledge of Conferma (virtual card/payment tool)
  • Experience with Amadeus (PNR review, Smartflow updates)
  • Understanding of virtual cards / CCA payments
  • Proficiency in MS Outlook, Excel, and Word
  • Ability to do web-based research for supplier/contact details