• Own and drive business analysis activities across the Insurance portfolio within the Leisure Division.
• Gather, analyse and document business, operational and commercial requirements.
• Translate business requirements into clear functional and technical specifications.
• Build strong relationships with internal stakeholders, technology teams and external vendors.
• Facilitate workshops, stakeholder interviews and requirement gathering sessions.
• Support solution design, testing, implementation and optimisation across key business platforms.
• Develop business cases, process maps, documentation, reporting and training materials to support successful delivery.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Minimum 2+ years' experience in a Business Analyst role or similar.
• Experience working within complex operational, technology or business transformation environments.
• Strong stakeholder management skills with experience working with both internal stakeholders and external vendors.
• Ability to translate business and commercial requirements into clear technical requirements and user-friendly solutions.
• Exposure to business process improvement, requirements gathering and software development lifecycle methodologies.
• Experience or exposure to platforms such as Helio, TravelBox and the Europ Assistance Portal will be highly regarded.
• Ability to engage with technical teams on system-related initiatives.
• Business Analyst qualification, wholesale travel experience or support role experience will be highly regarded.

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave