Job Summary:

This role oversees the Student Financial Aid Services office at the assigned campus and ensures compliance with federal and state financial aid regulations, develops and updates office procedures, and manages audit requirements. This position collaborates with other campus student services to promote financial aid programs to students and the community while supervising, developing, and supporting office staff and leads the department in implementing new programs, improving workflow processes, supporting campus and district initiatives, and delivering financial aid presentations.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Manages all aspects of the Student Financial Aid Services and serves as the Financial Aid expert at the assigned campus
⦁ Ensures compliance with federal, state and institutional financial aid regulations, financial aid procedures, and audit requirements
⦁ Maintains knowledge of new or changing financial aid regulations, develops and modifies procedures and standards, and incorporates guidelines and trends into the College’s financial aid programs
⦁ Creates workflow processes in campus Student Financial Aid Services to maximize staff efficiencies and manage peak demands for financial aid services
⦁ Oversees the development of training programs for procedures within the scope of the office responsibilities
⦁ Provides support to campus Student Services and Administration
⦁ Provides support to Tarrant County Independent School districts and other constituents
⦁ Delivers Financial Aid presentations to current and prospective students, parents, and TCC staff
⦁ Provides campus ad-hoc financial aid data requests
⦁ Assists with the short and long-term planning process for Student Financial Aid Services
⦁ Participates as a member of Student Financial Aid Services' Leadership Team

General Supervision and Management
⦁ Provides leadership for all assigned direct reports
⦁ Provides direction, on-going monitoring, and support for personnel management, evaluation, and development of tasks for direct reports

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Bachelor’s degree and seven (7) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience
⦁ Three (3) years' experience supervising (e.g., managing, evaluating the performance of others)

Preferred Qualifications:

⦁ Current National Association of Student Financial Aid Administrators (NASFAA) Credentials or Certified Financial Aid Administrator Certification (FAAC)
⦁ At least three (3) years’ working experience in a community college related to the Essential Performance Requirements
⦁ At least one (1) years’ working experience with Ellucian Banner/Colleague Management System
⦁ At least one (1) year's working experience administering Financial Aid Programs specifically for the state of Texas, including Financial Aid Database reporting

Knowledge, Skills and Abilities:

⦁ Knowledge of Federal and State Financial Aid programs and regulations
⦁ Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
⦁ Skilled using Financial Aid Computer Systems, computer applications, and enterprise systems, including word processing, spreadsheet, and presentation software
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.