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Job Summary:
This position coordinates and administers financial aid for students enrolled at Tarrant County College’s (TCC) Connect campus. This role ensures compliance with Federal, State, and institutional financial aid regulations while advising students on financial aid programs, eligibility, and processes, and providing guidance and resolution support for complex financial aid situations.
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Primary Duties and Responsibilities:
Essential Performance Requirements*
⦁ Serves as liaison for students, faculty, and staff at Connect, Trinity River, and Trinity River Campus East (TRCE) regarding financial aid programs, processes, and services
⦁ Promotes financial aid awareness and participation through outreach initiatives, workshops, informational sessions, and presentations
⦁ Collaborates with the Student Financial Aid office to support TCC Connect online financial aid operations, international financial aid reporting, which includes enrollment, awarding, and disbursement reporting, and reviews and processes required student documentation
⦁ Conducts elevated reviews of unique financial aid circumstances in accordance with Federal regulations and institutional guidelines
⦁ Reviews, evaluates, and monitors Satisfactory Academic Progress (SAP) appeals to ensure compliance with Federal and institutional requirements
⦁ Serves as the primary point of contact for financial aid communications through email, chat, and phone, providing guidance on financial aid policies, procedures, and student concerns
Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College
Supervision
Works under the supervision of the assigned department leader
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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Knowledge, Skills and Abilities:
⦁ Knowledge of higher education financial aid operations and Title IV federal student aid programs, including regulatory requirements, compliance standards, eligibility determination, and program administration best practices
⦁ Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
⦁ Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
⦁ Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to perform and prioritize multiple tasks seamlessly and accurately while effectively managing time, supporting resources, and stakeholders
⦁ Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
⦁ Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information
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Physical Demands and Work Environment:
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
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