Job Summary:

This role is responsible for working with students and potential students to educate, enroll, and maintain financial aid programs. Collaborates with internal peers and departments to execute financial aid programs and generates reports and written communication for the department.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Assures compliance with all local, State, and Federal regulations and laws regarding student financial aid
⦁ Assists in providing direction, guidance, knowledge, and accurate information regarding financial aid, including but not limited to: TCC policies and regulations of state and federal agencies
⦁ Manages specialized financial aid programs (reviews, processes, notifies, or reconciles)
⦁ Creates reports, business correspondence, forms, and presentations
⦁ Conducts staff training
⦁ Regularly interacts with faculty, campus, and district administrators, technical staff, as well as other colleges
⦁ Assists the department with its outreach and awareness efforts, including conducting financial aid presentations, for both on and off-campus locations
⦁ Assist students with financial aid applications and processes
⦁ Evaluates student eligibility for financial aid awards, including scholarships, grants, work-study, and loans
⦁ Enters and retrieves student information in the student management system and Federal student aid databases in connection with the responsibilities of serving financial aid students
⦁ Collaborates with essential departments to ensure student preparedness and success

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associate’s degree or 60 college credit hours and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

⦁ At least one (1) year's working experience in a Financial Aid office
⦁ Bilingual in English and French, Spanish, Vietnamese, or other foreign language in both written and verbal communications

Knowledge, Skills and Abilities:

⦁ Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
⦁ Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
⦁ Ability to perform and prioritize multiple tasks seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
⦁ Ability to identify routine issues and escalate non-standard problems using established procedures in a fast-paced work environment
⦁ Ability to review basic information and follow policies, procedures, and guidelines when completing assigned tasks
⦁ Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
⦁ Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.