Job Summary:

This role is responsible for supporting key human resources functions including employee data management, payroll processing, benefits administration, and system updates. This role serves as a point of contact for faculty and staff, ensures accuracy through audits and reconciliations, and provides guidance on related HR policies and systems.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Provides direct support to employees on benefit programs, retirement planning, and offboarding procedures
⦁ Processes payroll entries, including stipends and adjustments, ensuring accuracy and timely payment
⦁ Conducts pre-payroll audits to verify data integrity and resolve discrepancies
⦁ Accurately enters and updates benefits-related information in HR systems; identifies and corrects data inconsistencies
⦁ Delivers responsive, high-quality customer service to employees and internal stakeholders regarding benefits, pay, and related HR processes
⦁ Performs billing reconciliation for optional benefit programs by reviewing vendor invoices, verifying payroll deductions, and resolving discrepancies with Payroll and external partners
⦁ Coordinates communication of benefit premium responsibilities for employees on approved leaves of absence, ensuring timely and clear documentation
⦁ Develops and distributes benefits-related materials, guides, and presentations to support employee understanding and engagement


Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associate’s degree or 60 college credit hours and two (2) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

⦁ Bachelor’s degree in Human Resources or related field
⦁ At least one (1) year of experience supporting Benefits administration, including data reconciliation, reporting, or system‑based processing
⦁ At least one (1) year of experience within enterprise resource planning (ERP) systems, such as Colleague, Banner, or similar systems
⦁ At least one (1) year’s professional working experience in a higher education environment, or working with Employee Retirement System (ERS) or Teacher Retirement System (TRS) institutions

Knowledge, Skills and Abilities:

⦁ Knowledge of employee benefits programs including health, dental, vision, retirement, and supplemental offerings
⦁ Knowledge of payroll processes and the interaction between payroll and benefits
⦁ Skilled with strong attention to detail and accuracy in data entry, payroll processing, and reconciliation
⦁ Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
⦁ Skilled in using benefit enrollment applications, computer applications, and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
⦁ Ability to interpret benefits-related documents and explain complex information clearly to employees
⦁ Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
⦁ Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
⦁ Ability to identify and troubleshoot complex issues and escalate non-standard problems using established procedures in a fast-paced work environment
⦁ Ability to review complex information and follow policies, procedures, and guidelines when completing assigned tasks
⦁ Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
⦁ Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.