Job Summary:

This role works with students and potential students to educate, enroll, and maintain financial aid programs. Collaborates with internal peers and departments to execute the College’s Academic Success Plan and perform outreach activities for the assigned campus location.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Advises financial aid students on all aspects of financial aid services
⦁ Assists with acceptance, review and notification of financial aid students about their Academic Success Plans
⦁ Collaborates with Counseling Office to ensure effective transition and communication to students about their financial aid Academic Success Plan
⦁ Conducts financial aid presentations at New Student Orientations, New Student Group Advising, Student Success Course and other programs on the campus
⦁ Works with the College Access department, SFAS Director, Student Activities, and other Student Services departments to conduct financial aid awareness presentations
⦁ Conducts custom presentations for Pell Grant recipients to inform recipients of their rights and responsibilities, including the Lifetime Eligibility Used provision
⦁ Collaborates with District Student Financial Aid Services to communicate information to Pell Grant students about their Pell Grant rights and responsibilities
⦁ Uses social media, including Twitter and Facebook, to communicate with students about their Pell Grant status
⦁ Conducts cross-training on Pell Grant recipient rights and responsibilities to other TCC departments

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as needed to directly support essential performance requirements achievement
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the general supervision of the Director of Financial Aid

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associate's degree or 60 college hours and three (3) years of experience working in a related field; or any equivalent combination of education, training, certification, and related experience

Preferred Qualifications:

⦁ Bilingual English and Spanish, verbal and written

Knowledge, Skills and Abilities:

⦁ Knowledge of Title IV programs
⦁ Skilled using enterprise systems, including word processing, spreadsheet, and presentation software
⦁ Skilled in excellent customer service and interpersonal relationships
⦁ Ability to communicate with others verbally and in writing, solve problems, demonstrate patience and understanding, and ensure customer satisfaction

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.