Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational organizations. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and resolves client needs, supported by experts who provide in-depth local knowledge and duty of care, ensuring the ultimate personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM offers proprietary client solutions and provides specialist services through FCM Consulting and FCM Meetings & Events.

Job Title:

Technical Business Analyst

Location:

Noida, India

Purpose:

The Technical Business Analyst will serve as a subject matter expert and a trusted analyst, focusing on how solutions align with business needs. This role will articulate complex rules and work within challenging environments alongside intelligent, like-minded professionals. As the business evolves, this position will grow in tandem, contributing to the definition of new service and technology offerings while enhancing customer satisfaction.

Primary Accountabilities & Objectives:

The responsibilities of the Technical Business Analyst include but are not limited to:

• Facilitating business requirements gathering and user story mapping.
• Analyzing business requirements, management systems, process performance, and technical solutions.
• Conducting gap analyses and providing actionable recommendations to relevant stakeholders.
• Defining detailed product requirement documents that promote scalability, best practices, and an intuitive user experience.
• Documenting requirements by studying business functions, gathering information from users, and evaluating outputs.
• Collaborating with engineers, solution architects, and test teams to develop, test, and implement platform features and bug fixes.
• Identifying key business/system processes, business rules, and both functional and non-functional requirements.
• Assisting with the configuration and development of system enhancements and innovative solutions.

Key Communication and Relationships:

• Agile Delivery Lead
• Product Manager
• Tech Lead
• Engineers
• Stakeholders & Internal Business Units

Essential Experience:

• Minimum of 10 years of experience in technical business analysis within software development.

Desired Experience:

• Experience with large-scale websites or e-commerce platforms.
• Familiarity with the travel industry.

Skills & Capabilities:

• Self-motivated, results-driven, and proactive.
• Well-organized with the ability to multitask while maintaining focus.
• Basic understanding of the systems/software development lifecycle.
• Excellent verbal communication skills.
• Strong facilitation skills for conducting virtual meetings and workshops.
• Proficient in quality documentation skills, both technical and non-technical.
• Strong business analysis skills, including solution definition, business process flows, impact analysis, problem resolution, and reporting.
• Attention to detail, effective organization, and time management skills.
• Strong business acumen and critical thinking skills.

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.