The Temporary Administrative Assistant manages all front desk responsibilities. These include, but are not limited to, hiring and supervising student employees (who are the primary point of contact for students, families and other departments), routing emails, incoming mail, phone calls, walk-in traffic, scheduling appointments and assisting students and families with appeals. This position will serve as the main point-of-contact for students, families, and student employees, working to communicate effectively with them on an intellectual, emotional, and spiritual level to ensure they understand the financial assistance process.

Duties

• Hire, manage and train student employees (including auditing all processes by student workers).
• Manage and track submitted online appeals, as well as process, route, communicate with students/families and staff regarding status of appeals.
• Manage all front desk responsibilities (multi-line telephone, email, incoming mail, walk ins, scheduling appointments, answering financial assistance questions, explaining processes, forms, and updates in PeopleSoft, etc). Collaborate with supervisor on a weekly and/or as needed basis.
• Manage document processing in the imaging system (Etrieve), scanning, organizing and verifying scanned documents, unfiled area and efax, as well as auditing this process.
• Manage updates of forms, letters, emails and auto response for general office email, financial aid survey, Pepperdine financial assistance website, front desk policies and procedures. Update and follow a yearly Office Manager timeline.
• Provide administrative support to Directors, organize events, order supplies, manage office inventory and surplus (such as computers, monitors, etc.), reallocate and substantiate credit cards, process requisitions and invoices.
• Manage the Outside Scholarship process, including verification of the requirements and authenticity of all submissions.Manage the processing of scholarship checks and deposits through CashNet.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor's degree.
• Minimum three years of customer service in a fast paced office environment.
• Strong communication/public relations skills.
• Ability to clearly articulate verbally/in writing.
• Strong organizational skills; strong ability to multi-task/prioritize; highly detail-oriented; excellent grammar/proofreading/writing skills.
• Ability to manage multiple calendars/email accounts.
• Ability to function effectively/independently in emotionally-charged situations.
• Active listening; complex problem-solving and the ability to work as a team member and a positive role model to student workers and others.
• Well versed in Microsoft Word, Excel and Google Suite.

Preferred:

• Experience in a Financial Aid Office, at least three years of supervisory experience.
• At least one year of experience in a predominately technology-driven position.
• Proven work experience in a position that deals with highly confidential information.
• PeopleSoft experience.
• Ability to manage and proactively audit paperless processes.
• Ability to describe processes in multiple ways.
• Working knowledge of imaging software Etrieve and scholarship software Blackbaud Award Management (formerly known as AcademicWorks), Etrieve/Soft Docs (document imaging software).

This is a Temporary, Nonexempt, 25 hour per week position.

Expected Pay Range: $21.00 - $22.00 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.