Are you ready to make a meaningful impact on students' educational journeys? Lehigh University seeks a dedicated Coordinator to serve as the vital connection between our institution and the families we serve.
As our primary contact for the Bursar's Office, you'll be the welcoming voice and helpful resource for students, parents, and university staff. Your expertise will guide families through financial processes, from resolving account discrepancies to coordinating refunds. You'll analyze and reconcile student accounts, ensuring accuracy while helping students calculate payment obligations with clarity and compassion.
Position Number: S76920
This position is a Grade: 7 - 37.5 with an approximate salary range of $36,640 - $43,980 and is subject to change based on experience, skills and qualifications.
Key Responsibilities:
• Manage and respond to Bursar’s Office communications and documents with accuracy, efficiency, and proper recordkeeping in Banner (Xtender) and DocuSign.
• Review, troubleshoot, and resolve complex, sensitive, or inconsistent data issues, escalating to supervisory staff when necessary.
• Oversee daily office operations, including space management, supplies, scheduling, and service requests to maintain an efficient and equitable workflow.
• Support internal communication and organization by managing meeting notes, tracking Red Flag Training completion, and recommending process improvements.
• Analyze and reconcile student accounts with accuracy, applying strong mathematical and analytical skills to interpret balances, resolve discrepancies, and identify complex issues requiring supervisory review.
• Advise students and parents on payment options, plans, and financial assistance, including emergency loans and payment delay agreements.
• Manage daily financial transactions with fiduciary accountability, including accepting and applying payments, making change, and balancing cashier sessions.
• Reconcile accounts and maintain accurate supporting documentation in compliance with accounting and auditing standards.
• Serve as the primary point of contact for students, families, and campus partners, providing professional, timely support across all communication channels and escalating inquiries as needed.
• Deliver knowledgeable, inclusive service by understanding billing, financial aid, registration, and broader university processes while fostering equitable relationships with all stakeholders.
Qualifications:
• High school diploma or the equivalent combination of education and experience
• Three to five years related work experience
• Strong analytical and problem solving abilities
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission. Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
• This position has fiscal or financial responsibilities other than employee expense activity, such as processing or approving transactions; monitoring or preparing budgets; or generating income for University. Therefore, a credit check is required.
• The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community.
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
