In this professional role, you'll oversee critical facilities management operations that directly enhance the quality of life for our on-campus residents. From coordinating comprehensive life safety programs across graduate and undergraduate housing to managing administrative and operational functions, you'll be at the heart of student success. Key responsibilities include managing student billing systems, serving as a vital campus liaison, and contributing to innovative housing initiatives.
Position Number: S83220
This position is a Grade: 8 - 40 with an approximate salary range of $46,870-$56,250 and is subject to change based on experience, skills and qualifications.
Key Responsibilities:
• Continuously evaluate facilities and services which directly affect the quality of student life in all residential facilities.
• Assist in inspecting and prioritizing maintenance projects and monitor work orders in residential areas including summer projects and capital project upgrades.
• Educate Students, student leadership, parents and Alumni regarding stewardship, safety, security issues.
• Work with Live Lehigh groups in areas where they are housed.
• Conduct routine walkthroughs and inspections of residential areas to ensure facilities are clean and well-maintained.
• Coordinate life safety inspections, fire drills, meetings and programs in all residential areas.
• Assist in the establishment and implementation of efficient administrative policies, programs, and procedures with respect to University Guidelines.
• Develop and present programs and training sessions on this topic and associated topics to Students, Student Leaders and Alumni.
• Manage the General Provisions for Student Occupancy and Life Safety in Maxient, a conduct management system.
• Assist in managing student billing in residential areas including student damage billing, room charges, meal charges, and other charges associates with living in residential areas.
• Assist in educating students, house leadership, residence hall leadership, staff, faculty, Alumni, and parents regarding personal Bursar bills and the billing process.
• Assist in managing the communication of billing to students, house leadership, residence life, alumni, and parents.
• Analyze all information pertinent to occupancy, damages, billing, and fining in Residential Areas.
• Assist with housing assignments, room check outs, vacancy checks, and room inventories as requested.
• Act as liaison between Housing Services and Office of Academic Life and Student Transitions, Bursar Office, Conference Services, Dining Services, Office of the First Year Experience, Office of Fraternity and Sorority Life, Facilities Services, Graduate Life Office, the Greek Alumni Council, IDEAL Office, International Affairs, LTS, Office of Residence Life, and the Office of Student Conduct.
• Develop programs for training and educate all Students, leadership, Alumni and parents in matters of facilities management, stewardship, safety and security.
• Provide direction and leadership regarding openings, closings, Risk Management issues, and facilities maintenance.
• Assist Executive Director of Auxiliary Services for Housing, Dining and Conference Services with evaluation, assessment, and analysis of the residential dining program on campus by accompanying students to various dining facilities and soliciting feedback from individual students and student groups regarding food quality, customer service, hours of operation, overall satisfaction, special programs offered, etc.
• Act as liaison between Housing Services and outside vendors and contractors.
• Co-advise Live Lehigh groups along with Residence Life staff.
• Present programs and educational training sessions to Students, student leadership, parents and Alumni.
• Coordinate surveys and marketing projects within the office.
• Coordinate first year student move-in program.
• Participate in lunch duty and weekend on-call rotations as well as position search committees.
• Assist with technology advances, training and supervision of intern and student staff, housing lottery, housing selection, and sustainability initiatives.
Qualifications:
• Master's Degree in Student Affairs, Student Personnel Administration, or Higher Education
• One to three years of related work experience
• Excellent written and verbal communication skills for multi-departmental collaboration
• Strong analytical and problem-solving abilities for operational challenges
• Detail-oriented approach to administrative functions and compliance requirements
• Commitment to student success and campus community building
• Ability to thrive in a fast-paced, collaborative university environment
Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission. Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
• This position works with minors, therefore a background check is required
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
