Careers at IWU

Duties and Responsibilities

• CRM Development
  • Plan for and lead the implementation of new CRM components that allow the Admissions Office to stay up to date with its recruitment plan 
• Report Writing
  • Responsible for the creation and upkeep of reports used by other admissions staff that support the daily functions of the Admissions Office and provide for weekly, monthly and annual benchmarking
  • Extracting data as needed for reports and research by administration within the Enrollment Management Division as well as other areas of the University 
• Campaign Management
  • Creating and managing CRM communication campaigns, mailers, interactions, workflows, and related CRM properties in order to achieve enrollment goals
• Import Creation and Implementation
  • Create import processes for data from third party sources as well as information coming and going from the data warehouse for use in Colleague
• Training & Troubleshooting
  • Responsible for the training of all Admissions staff on the uses and updates of the CRM as well as the production of training materials and regular updates to policies and procedures manuals
  • Act as a resource for all admissions staff when dealing with CRM issues and correcting problems 
• Maintenance
  • Perform and assign data clean-up and other tasks that keep the CRM running effectively and providing the data necessary for recruitment and reporting
  • Must be familiar with all admissions processes to better understand the needs of the SIS concerning reports, mailings, letters and historical data
• Data Management
  • Work alongside the Associate Director of Operations to lead the departmental administration in decisions on best practices for the inclusion of prospective student data and adherence to best reporting practices and logical coding and storage for the most efficient use by admissions and other departments 
• Other technology initiatives and oversight as needed
• Demonstrated ability to work effectively with individuals from diverse communities and cultures 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor's Degree required

Experience

• Experience in Programming and Report Writing (SQL)
• Training and/or experience in Electronic Processing

Required Skills

• Computer knowledge (prefer CRM, MS Visio, MS Word, and MS Excel)
• Advanced knowledge and experience with Microsoft Access databases and VBScript
• Accuracy and attention to detail
• Logical thinking and problem solving skills
• Ability to multi-task
• Ability to understand work flows and process documentation of how roles are performed

Preferred Skills

• Previous experience flowcharting and organizing projects or campaigns
• Previous experience with CRM software or software that uses conditional merge and filtering functions
  Database or SIS experience
• Experience in programming and report writing
• Admissions/Recruitment knowledge is preferred

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.