ABOUT THE ROLE

We are currently seeking a Process Manager to join one of our IT Service Management teams, collaborating and providing governance alongside the Kinetic IT crew, internal stakeholders and other service delivery areas on site in East Perth.

In this role, you will establish and lead the day-to-day approach for designing, improving, and integrating specific process practices. With a background in Incident, Request, Problem, or Service Level Management, you’ll collaborate with customer and service provider stakeholders to build strong relationships, oversee resource allocation, and monitor and report on process performance and trends. You’ll also be responsible for driving continuous improvement initiatives and managing change and risk associated with process execution across the environment.

Keen to get involved? You’ll just need the following;

• Experience managing ITIL processes and implementing changes to process
• Confident approach to lead Forums and chair meetings
• High level interpersonal and relationship management skills
• View to share and mentor to others, of lessons learned and skills within service management practises
• Strong documentation and clear writing skills for processes & work instructions
• Hold certification or understanding in ITIL or ITSM service management methods
• Previous use of ServiceNow highly preferred

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.

We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come in to grow and be part of something bigger.

The Kinetic IT Difference

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night, and End of Year Party
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button. You can also send your resume direct to on careers@kineticit.com.au and quote WWREQ0027200.