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Mechanical Motor Assessor

Job No: 662316

Melbourne - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 3


We’re looking for a Mechanical Motor Assessor to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business. To achieve this, you will develop and maintain strong relationships with repairers, parts suppliers and other industry bodies as well as internal stakeholders within the business.

Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

What you’ll do:

  • Negotiation with mechanics, panel and non-aligned repairers to determine most appropriate repair method, cost and quality outcomes.
  • On road and desktop assessment of vehicles
  • Conducting on-road Third Party or non-aligned repairer assessments and negotiating as required
  • Management of any quality issues and lifetime guarantee claims
  • Successfully managing and resolving any customer escalations in a timely manner.
  • Conducting random repair quality and estimate audits
  • Ensuring that all customer interactions are professional and constructive
  • Working with the Assessing Coordinator team to effectively schedule daily appointments with repairers and customers

What you’ll bring:

  • Trade qualified mechanic
  • Experience in quote writing
  • Exceptional customer service delivery
  • A current and unrestricted drivers’ licence
  • Strong written and verbal communication skills
  • Be computer literate
  • Ability to plan and organise your time
  • Demonstrate your analytical and problem-solving skills

What we can offer you:

  • Fully maintained company car
  • Flexibility in both hours and work demands
  • A supportive team environment
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

Apply now

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Advertised: AUS Eastern Standard Time
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