• Drive transformative improvements in customer experience and foster enduring, high-impact relationships.
• Empower the business to not only sustain but strategically expand its market leadership and influence.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant, Marketing Strategy & Insights, you will join the Personal Bank Marketing Team who are striving to make a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Collate and synthesize data across multiple sources and methodologies to generate tailored insights, translating them into actionable strategies and recommendations.
• Lead customer research initiatives—defining objectives, designing surveys, distilling key findings, and ensuring alignment with strategic goals.
• Drive the development of differentiated customer value propositions (CVPs) for both new and existing products, services and segments.
• Identify trends and underlying drivers through deep data analysis and stakeholder collaboration to inform marketing decisions.
• Engage and support senior and executive stakeholders by delivering insights and subject matter expertise across portfolios.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 7+ years in strategic marketing, ideally in finance or similar environments.
• Proven ability in leading and designing marketing and customer strategy and insights. Includes experience in designing and leading research projects with external agencies (qualitative and quantitative) with proven results.
• Hands-on experience with customer lifecycle management and segmentation.
• Clear communicator who turns complex data into meaningful insights.
• Skilled at influencing stakeholders and building alignment.
• Comfortable navigating complex organisations to drive collaboration.
• Strong commercial acumen and banking and financial services knowledge.
• Experience in developing go to market strategies and value propositions

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.